Oversee Customer Service, Sales, Logistics, Dispatch and Border Teams daily operation.Lead teams by example to deliver exceptional standard of work.Responsible for day to day activities, direction, and targets.Primary escalation point-of-contact.H.R., Payroll and Administration responsibility.Assist and co-ordinate with Operations and Sales teams to uphold brand quality standards across all service levels.Lead Continuous Improvement initiatives resulting in Retention of key high profile accounts.Hold teams accountable to standards, expectations and regulations for safe, consistent, reliable, trusted service.

Tracked freight spend and analyzed cost trends for continuous improvement opportunities.Coordinated shipment schedules with carriers and customers to ensure timely deliveries.Provided guidance and support to junior team members as needed to ensure high level of service was provided at all times.

Business Development, Lead generation, Coordinated shipment schedules with carriers and customers to ensure timely deliveries.Provided outstanding Customer Service through Consultative value added Solutions.Provided guidance and support to Associate members as needed to ensure high level of service was provided at all times.