 Oversee and Lead Communication Center for Donation (CCD) Operations and Tissue Recovery Operations for LifeGift Responsible for planning, development, implementation and evaluation of effective processes for medical and behavioral evaluation and authorization of potential tissue and eye donors Interview, hire, train, evaluate, counsel and develop employees Develop, implement, and manage all standard operating procedures according to cGTPs, AATB, and internal standards Assist Clinical Operations with kidney perfusion and donor management services Act as a central liaison between LifeGift and other OPO’s, tissue banks, tissue processors, medical examiners, and other local organizations in order to develop better communication and joint participation of suitability and recovery activities. Provide input into the strategic planning process with the President and CEO  Develop and implement new training programs for staff competency Develop and implement a continuous quality improvement program for the CCD and Tissue Recovery Operations

* Elected by peers of other procurement organizations in the state of Indiana* Successfully led the design and implementation of the Donate Life Indiana license plate* Promote the Indiana Donor Registry* Work with Indiana legislators to keep legislation regarding donation current and up to national standards* Collaborate with the BMV to educate customers and staff on donation* Engage with local leaders from cities across the state to promote the “Donate Life” message in their city* Work with media partners to spread the “Donate Life” message through mass media outlets

Develop, implement, and manage all standard operating procedures according to cGTPs, AATB, and internal standardsDevelop annual budget and monitor expenditures effectively Responsible for all personnel management of branch staff Interview, hire, train, evaluate, counsel and develop new employeesEstablish goals for self and staff according to CTS mission and strategic planDevelop and implement new training programs for staff competencyOrganize and direct public relations efforts to enhance CTS image in the communityAssist with development and implementation of corporate strategic planMaintain procedure manual which details all aspects of retrieval, storage and distribution practicesMonitor and oversee recovery, marketing, and distribution for the branch

Manage operations of Jacksonville office of Florida Tissue ServicesSupervise Tissue Recovery Specialist and per-diem Tissue Recovery Technicians through interviewing, evaluating performance, coaching / counseling, etc. Ensure that adequate staffing levels are metAssist with strategic planning and creation of the departmental budgetIn charge of hospital development, marketing, and community / public educationDevelop and foster good working relationships with all customersDevelop and implement new training programs for hospital personnel as well as internal FTS staff Error / Accident and Complaint entry, tracking, and closureAssist donor recovery efforts by functioning as team leader on casesTissue Development liaison for LifeNet Health’s recovery clients in the states of AL, FL, and GA

Managed the relationships with LifeNet Health’s external recovery partners / clients by serving as the primary liaison for all aspects pertaining to the field of tissue recoveryAssisted in the development of technical training and education presentationsRecovery performance indicator tracking and monitoring to ensure established benchmarks were metAssisted with donor acceptability guidelines and chart review to ensure the suitability of potential donorsError / Accident and Complaint entry, tracking, and closureProvided donor families with the disposition of their loved one’s donation through detailed lettersApproved payment / non-payment of client donor invoices (Standard Acquisition Charges)

Performed aseptic processing / packaging of tissue including bone and soft tissueProduction enhancement and improvement through writing of SOPs, performance indicator monitoring, chart review, etc.Trained newly hired technicians