I'm a bilingual Cuba expert and Latin America specialist, with an interest in narrowing the gaps between the English and Spanish language world. Most recently, I've been heading operations at ViaHero, a travel startup that connects travelers to local trip planners (mostly in Latin America). Through my role at ViaHero and previous work running my own travel company, I've honed my ability to manage multiple tasks, communicate impeccably and on time, keep clients happy with stellar customer service, and keep business growing through relentless testing and improvements of product, service, website, pricing, etc.