Brian Rossi Email and Phone Number
Chelmsford, MA, US
Brian Rossi's Location
Chelmsford, Massachusetts, United States, United States
Brian Rossi's Contact Details
Brian Rossi work email
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Brian Rossi personal email
n/a
About Brian Rossi
With over 20 years of experience as a seasoned technologist, I specialize in demystifying complex technical concepts to solve real-world business challenges. My expertise lies in bridging the gap between technology and business, ensuring that my clients can leverage the latest innovations to achieve their desired outcomes effectively and efficiently.
Brian Rossi's Current Company Details
Hclsoftware
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Global Director - HCL Commerce | Innovation | Technical Advisor Leadership
Chelmsford, MA, US
Brian Rossi Work Experience Details
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Global Director - Hcl Commerce | Innovation | Technical Advisor LeadershipHclsoftwareChelmsford, Ma, Us
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Global Director - Hcl Commerce | Innovation | Technical Advisor LeadershipHclsoftware Jul 2019 - PresentNoida, Uttar Pradesh, In -
Solutions Consultant / Design & Demonstration (Watson Customer Engagement)Ibm Jan 2017 - Jul 2019Armonk, New York, Ny, UsI work in a highly consultative role to support the Worldwide Sales organization in evangelizing the Watson Customer Engagement portfolio to our clients through assisting in the development of relevant and meaningful customer solution demonstrations across industry verticals.*Provide consistent recommendations and feedback to Offering Management teams based on client feedback and industry trends.*Work very closely with our Development organization, providing QA and Test services.*Engage with our Support organization to identify, determine root cause and ultimately the resolution of product support issues.*Work directly with our Sales & Marketing organizations to improve Go-to-Market.*Consult on, create and develop Field Sales Enablement content.*Assist in the development of reusable base demonstration assets and internal synthetic data generation tools. -
Solutions Consultant / Certified It Specialist (Watson Customer Engagement Sales)Ibm Dec 2012 - Dec 2016Armonk, New York, Ny, UsProvided consultative, solution-focused technical leadership in support of the Watson Customer Engagement portfolio. My clients are B2B/B2C clients across a wide variety of industry verticals including Retail, CPG, Travel, Wholesale, Manufacturing and Telecommunications industries.I owned all technical aspects of progressing a sale, which include discovery, RFI/RFP, articulating to our customer's technical, management and executive staff the advantages of the Watson Customer Engagement portfolio solutions and how best to deploy the proposed business solution(s). I believe success comes in developing a "trusted advisor" relationship with my customers, spending quality time to understand their business challenges and working as a partner with them to achieve the successful business outcomes they are seeking.I continuously strived to meet and exceed sales quota targets and was most recently inducted to the IBM One Hundred Percent Club for 2016. I was also recipient of a wide variety of technical achievement awards.I built and maintained a wide variety of customized and reusable/repeatable assets that enabled technical sales specialists around the world to more effectively and efficiently deliver value focused demonstrations to our clients. In addition, I developed a repository of internal enablement resources to make empower and educate technical sales specialists across all GEOs and make the overall demonstration building processes more efficient.
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Customer Demo Center & Infrastructure Lab ManagerIbm Feb 2007 - Dec 2012Armonk, New York, Ny, Us*Maintained a self-designed lab environment for the Software Group and Sales/Distribution group and was connected to approximately $50M of yearly sales revenue.*Installed, configured and maintained a wide variety of IBM server hardware, SAN storage, fiber switches and Cisco networking equipment.*Developed and provisioned VMWare based images for customer facing sales events.*Worked side-by-side with Client Technical Professionals from the majority of IBM software brands on building and proving out solution demonstrations for current and potential customers.*Managed / Maintained a classroom environment with forty eight installed desktop computers, networking capabilities and high definition video conferencing equipment.*Provided assistance with putting together professionally printed user guides for customer facing software demonstrations.*Managed/maintained a VMWare based virtualization model for demonstrating our software products to our customers, consisting of five vSphere 4.x/5.x servers and a SAN storage environment with over 120TB of capacity.
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Deskside Support RepresentativeIbm Sep 2001 - Feb 2007Armonk, New York, Ny, Us*Provided technical computer support for IBM internal customers.*Solved a wide variety of software and hardware based issues through thorough extensive troubleshooting and diagnostic work.*Acted as senior technical liaison between the Deskside Services organization during the IBM acquisitions of Rational Software, Candle Corporation, Venetica, Ascential Software , Datapower Technology and Micromuse.*Provided installation and maintenance support for the RS/6000 hardware and AIX operating system platform for the Micro Electronics group.*Loaded the IBM standard Client 4 e-business on all supported hardware.*Provided in depth break/fix and move/add/install support for an array of technical problems.*Created technical tips and documentation for newly learned processes.*Assisted with troubleshooting the internal network infrastructure consisting of Cisco 6500 Series switches.*Consistently achieved high customer satisfaction ratings.*Provided coverage for commercial account customers as needed.*Developed and provided exclusive on-site Lotus Notes training for companies that we acquired.*Very extensive remote technical support experience for over 1,000 customers using a wide variety of remote troubleshooting tools.
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Senior Client Support RepresentativeLucent Technologies 1998 - 2001Espoo, Southern Finland, Fi*Provided phone, e-mail, desktop, and new hire support as assigned within an established Service Level Agreement.*Provided responsive and effective services/solutions in accordance with customer service values.*Served as single point of contact within the organization during projects, escalations, and manager’s absence.*Participated in all end of quarter, on-call/call-in, moves, projects, and all other organizational initiatives.*Worked to develop better communication tools/resources for the Client Support Services team.*Developed and maintained internal Client Support Services Web Site.*Continuously measured myself according to my customer’s expectations and worked to exceed those expectations.*Created/Administered accounts within the corporate Oracle system.*Created/Administered NT Domain accounts/permissions.*Performed basic Unix administration tasks, such as password resets, alias re-directs, etc. -
Pc Support Specialist3Com Jan 1997 - Aug 1998Marlborough, Ma, Us*PC hardware & software configuration, evaluation, installation & troubleshooting*Provided end-users with quick and efficient solutions to common problems related to their personal computers.*Responded to Helpdesk service calls and closed them within our Service Level Agreement.*Maintained and managed all repairs and provided loaner equipment to end-users.*Maintained Client Response Center Web page located on the company Intranet. -
Client Support RepresentativeMedic Computer Systems May 1996 - Jan 1997*Provided simple and efficient solutions to end-user/customers of the company’s software application using my QBasic and Visual Basic knowledge.*Answered calls from an ACD queue in a responsive and courteous manner.
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Client Support AdministratorSummit Technology, Inc May 1995 - Apr 1996
Brian Rossi Skills
Cloud Computing
Virtualization
Pre Sales
Enterprise Software
It Service Management
It Strategy
Technical Support
Troubleshooting
Vmware
Solution Selling
Linux
Customer Satisfaction
Computer Hardware
Servers
Windows
Operating Systems
Unix
Music Production
Songwriting
Cisco Technologies
Software Documentation
Remote Troubleshooting
Internet Troubleshooting
Software As A Service
Storage Area Networks
San
Saas
Storage Area Network
Brian Rossi Education Details
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Millbury Memorial High SchoolDiploma
Frequently Asked Questions about Brian Rossi
What company does Brian Rossi work for?
Brian Rossi works for Hclsoftware
What is Brian Rossi's role at the current company?
Brian Rossi's current role is Global Director - HCL Commerce | Innovation | Technical Advisor Leadership.
What is Brian Rossi's email address?
Brian Rossi's email address is br****@****ibm.com
What schools did Brian Rossi attend?
Brian Rossi attended Millbury Memorial High School.
What are some of Brian Rossi's interests?
Brian Rossi has interest in Kayaking, Computers, Ccm, Video Editing, Praise And Worship, Church, Graphic Arts, Audio Recording, Ms Challenge Walk Bike Crew.
What skills is Brian Rossi known for?
Brian Rossi has skills like Cloud Computing, Virtualization, Pre Sales, Enterprise Software, It Service Management, It Strategy, Technical Support, Troubleshooting, Vmware, Solution Selling, Linux, Customer Satisfaction.
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