Mobile Sales Supervisor
Tustin, Ca
Sell broad range of mobile products and services, ie, Samsung, I-Phone, LG, etc. Maintain relationships with in-store mobile reps, ie Verizon, AT&T, T-Mobile, etc. Create relationships and identify customer needs while recommending appropriate solutions to drive both individual and team sales, margin, accessories and overall performance Provide leadership to sales staff including setting clear expectations, giving direction, mentoring, and provide/track employee development; coach and train employees to achieve maximum results Proven record of top sales performance, exceeding department sales goals several months in a row in 2015; maintain ‘can do’ attitude and with a positive team player attitude Resolve complex customer issues or escalations as needed while proactively equipping line-level associates with tools on addressing customer concerns Validate incoming merchandise shipments, arrange and move store fixtures Educate store associates on loss prevention policies and manage store shrinkage Create effective schedules and manage payroll daily. Design creative ideas to drive sales thru merchandising and visual displays Supervise daily operations of the Mobile Sales department while serving as backup to Assistant Store Manager and General Manager on escalated customer issues