Brian S. Email & Phone Number

New York, NY, US

New York, NY

Brooklyn, NY

Directly reported to the Chief Operating Officer (COO) and assumed leadership of the Customer Support department. Spearheaded initiatives to enhance operational synergies between the Operations and Support teams. Developed and implemented new processes aimed at improving communication and responsiveness among repair, shipping, receiving, warehouse.

Brooklyn, NY

Initiated the establishment of the department, setting key milestones for the global certification of 3D printer repairs for resellers worldwide.Key Responsibilities:Managed budgeting, purchasing, and logistics for global reseller training programs.Devised a comprehensive course curriculum centered on 3D printer repair solutions, documentation, and written.

Brooklyn NY

Pioneered and expanded the Technical Services Department, increasing its workforce from one to twelve employees to accommodate the company's growth to over 600 employees. Directed recruitment, training, and comprehensive warehouse management controls and operations for the department.

Brooklyn, NY

Offered top-notch email and phone support to guide customers in assembling 3D printer kits, addressing troubleshooting issues without existing comprehensive support documentation. Performed physical repairs on 3D printers, electronics, PCBs, and components for a groundbreaking technology startup, the first to introduce an affordable 3D printer to the.

Melville NY

Conducted on-site audits of large publicly traded companies, ensuring compliance with SOX, GAAP, SEC, and FASB reporting guidelines. Managed general ledger analysis, reconciled bank and cash accounts, oversaw accounts payable and accounts receivable, and audited fixed assets, accruals, and prepayments. Collaborated in small teams during client visits.