• Program Development & Maintenance: Designed, developed, implemented, and maintained a comprehensive data management program, including databases for citizen service requests, inventory management, maintenance requests and repairs, projects, regulatory compliance, permits, barricades, and asset and equipment inventory. • Report Coordination & Analysis: Managed and coordinated the creation of fuel reports, employee attendance reports, training records, and lift station fault/error reports. Conducted research to identify best practices in data management and technical solutions. • Database Application Systems: Led development and maintenance of database application systems using mapping software. Created custom queries and reports for management as needed. • Information Technology Planning: Recommended IT solutions for maintenance tracking systems and operational problem-solving. Analyzed and corrected database program malfunctions. • Technical Reporting & Standardization: Coordinated, assembled, analyzed, and presented technical reports. Ensured efficiency and standardization across departments and divisions. Evaluated and developed current data management technologies. • Technical Oversight & Training: Provided technical oversight and training for service centers. Formulated specifications for database programs and guided the implementation of software programs. Delivered training and technical assistance to division personnel and management staff. • Operational Efficiency: Prepared progress reports to reflect operational efficiency and effectiveness. Interacted with public, vendors, IT Department, management, and staff on IT issues. • Communication & Relationships: Maintained clear communication and strong relationships with customers, ensuring customer focus and satisfaction.

Light Rail Controller for TRAX System. Responsible for safe train movements through the system from control room. Responsible for abnormal train movements during emergency situations.Emergency Field Responder for Light Rail System.

Point of Contact for all buses in the Uconn system, all AVS vans, Customer Support and Dispatch. Emergency Field responder when necessary. Oversee daily operation of campus shuttle buses at the University of Connecticut Department of Transportation, create and implement new policies and procedures to improve operations, train new hires to pass the CT-DMV CDL Class B test with air break and passenger endorsements, and perform preventative maintenance on the fleet of 19, 35' Gillig Low Floors and 38' International buses nightly.