Driving the successful Oversee and manage telecommunication programs, ensuring successful execution and alignment with customer goals and business objectives . Primary CX point-of-contact for customers taking end-to-end ownership for a project/program. Customer Engagement: Develop and maintain strong relationships with customer executives and technical partners to understand and support their needs and challenges.Customer Advocacy: Customer's advocate within Cisco, ensuring the customers needs are met and they receive a superior customer experience.Financial Oversight: Handle financial aspects such as program budgets, services revenue, and margins, making strategic financial decisions to ensure program profitability.Strategic Planning: Develop and implement comprehensive Telecommunication Program Plans in collaboration with internal teams, aligned with customer goals to increase technology investments.

Manages the end-to-end delivery including the collection and translation of business requirements into program and project plans, and technical execution approach for programs and project. Develops, maintains, and reports on an overall integrated delivery plan.

Coordinate internal resources and third parties/vendors for the flawless execution of projects. Ensuring that all projects are delivered on-time, within scope and within budget.

Leading project teams and managing all activities in a project life-cycle (initiation planning, executing/controlling, and closing) associated with high visibility projects that are long-term, across one or more lines of business and carry a substantial impact to the relevant businesses.

Manages one or more related / interdependent projects to collectively deliver a desired business outcome. Manages the end-to-end delivery including the collection and translation of business requirements into program and project plans, and technical execution approach for programs and project.

Produced regular process reports for senior IT leadership and upper-management, documenting process effectiveness, efficiency, improvement areas, and progress toward completing improvements.Aligned and realigned IT services to changing business needs by identifying and implementing improvements to IT services supporting business processes.Provided overall support and guidance to business process management team, working with technology and business leaders as well as teams on identifying, initiating, and defining continuous improvement initiatives to add customer and business value.

• First and second level support for email, phone, and remote client issues with computer hardware and software issues Determined root cause of incidents, minimizing adverse impacts and reducing likelihood of recurrence.

IBM & HCA hospitals - Network Refresh Lead, site network admin, group project lead.GameStop Corporation - Help Desk support and P.O.S build / Imaging, KB store conversion to GameStop.Verizon - Technical Support Agent Tier 2 for Verizon Fios account.Cisco Systems - Networking/ Remote support. Set up networks at remote sites, and assisted in support Stream International - Support Tier 2 Internet Networking and user support for ATT account.