Brian S. Email & Phone Number

Liases with security,engineers and maintenance personnel to effectively resolve arising issues, utilizing a portable radio system and mastering all codes to ensure effective daily communications.Ensures a conistently high level of customer service by rapidly responding to varied client questions and queries,employing a diplomatic,solutions-approach to build trust an affinity.Generates weekly reports to provide the guest services supervisor with current and accurate information.Acts as a key point interface between customers,security,maintenance,marketing,administrative staff and all shopping centre departments.Meticulously adminsters and track gift card sales,reviewing financial information and reconciling record transactions for accounting and forcasting purposes. Develops strong relations with over 250 shopping centre retailers and tenants,leveraging an egaging, attentive communication style to quickly establish rapport.Proactively remains abreast of activities, trends, events and programs in the mall community through networking and on-line research.Balances competing priorities in a busy, continually expanding and evolving shopping climate, demonstrating a strong talent for multitasking.Leverages organizational skills to manage lost & found department, logging all items and ensuring proper identifications for returns.

Fairview Mall

Consistently exceed sales quotas of $500 per day through strategic up selling and cross selling, employing a consultative and relationship-based selling approach to establish rapport. Provided recommendations an advice to customers, rapidly gaining mastery over a complex product line to ensure up-to-date and nuanced knowledge of all inventory.Establishes strong working relations with colleagues, working collaboratively to support daily operations.Leveraged finely honed attention to detail to carefully prepare all high quality products, ensuring proper calibration of all machinery and tools and proper execution of store techniques.

Recruited by this high-end grocery retailer to provide valuable inventory management support, while also delivering attentive, knowledgeable and engaging customer service.