Dynamic and resourceful professional with an entrepreneurial mindset offering extensive experience in customer service, operations management, and sales generation. A strategic contributor and highly motivated leader with over 20 years’ experience strengthening brand visibility and awareness within challenging and deadline-driven environments. Recognized for high level of commitment in exceeding customer satisfaction requirements, improving team performance, and conquering challenges to drive the business forward. Results-oriented professional with a talent for tracking trends, formulating methods to improve customer service, and capitalizing on new opportunities. Highly adept in developing and implementing policies and procedures, budgeting, maintaining stocks, retaining top talent, boosting sales, and liaising with executive personnel. Expert in improving financial performance by conducting inventory analyses and reducing shrink.Additional Skills & Competencies:Operations Management | P&L Accountability | Strategic Planning | Budgeting/Forecasting | Sales Strategy | Team Hiring, Training & Leadership | Customer Retention | Policy/Procedure Development | Revenue Enhancement | Employee Engagement | Performance Management | Training & t