* Helped optimize digital ad campaigns for multiple clients on Meta and Google Ads increasing their ROAS up to 400%.* Gained knowledge on the latest trends and AI technologies in digital advertising with Meta, Google, and other platforms to stay up-to-date.* Delivered compelling visualizations outlining ECommerce and ad performance unique to each client.* Setup GA4 integration for clients.

* Single point-of-contact COBRA accounts manager and administrator for several large employers with self-funded group health plans including Emerson Electric Co and all of its domestic business units.* Developed crucial communication and management skills interacting with dozens of HR, Benefits, carrier, and vendor contacts on a daily basis.* Gave clients peace of mind being a reliable and authoritative source of knowledge to answer questions and quickly resolve any issues by writing and maintaining a job aid that contained a FAQ and links to online resources. * Gained foundational and adept knowledge of employee and retiree benefit plans, Medicare, HIPAA, ACA, FMLA, ADA, ERISA, and several state regulations. * Quickly adapted to clients continually seeking to go "above and beyond" the COBRA law to facilitate large scale, on-going early retirement and voluntary employee separation programs.* Kept all clients in 100% compliance with the COBRA law and other related regulations during my entire tenure executing time-sensitive tasks well ahead of allowed timelines. - Developed workflows to automate and streamline routine tasks to increase overall efficiency 300% (as measured by daily output) and reduce manual errors by 80%. - Processed premium payments and eligibility changes same-day or within 24 hours of receipt. - Processed all client qualifying events and distributed required correspondence on average within 2 to 3 days of receipt(received weekly. - Maintained a highly organized physical and digital file structure for all documentation.* Successfully guided clients through fast-changing environments that affected COBRA administration - most notably during the COVID-19 pandemic. * Frequently received follow-up emails and calls from clients and participants thanking me for helping guide them through difficult and stressful situations.