Brian Schiellerd Email & Phone Number

Novi, Michigan

Formulate and develops service oriented programs that meet the approval of Caterpillar and prove profitable for Michigan CAT; reviews and updates flat rates and works with the service departments to establish budgets and corporate expenditures. Secures and processes all generators parts and service business including prospecting for new business while maintaining current businessGrows and maintains customer support agreementsCreates custom incremental parts and service quotes for customersGathers customer data to enter to a CRM Develops and maintains a professional working relationship with Caterpillar, their field representatives and all Michigan CAT personnel to support the service programs and achieve overall goals Maintains order information and establishes credit between customer and Michigan CAT

Novi, Mi

Responsible for daily tasks of 14 field technicians across state of Michigan Logistically responsible for transportation of equipment Customer phone service to schedule maintenance and repairsRespond to emergency repairsOpen work orders, process purchase orders, order parts, schedule service tech jobs to accommodate work flow and emergency repairs Ensure customer needs are met through phone conversation, communication with technicians, email, thorough work order processing, invoicing, reporting services

Novi, Mi

Cold call customers via phone calls to inquire about service sales and warranty sales for generator equipment, boat/yacht diesel engine service sales, industrial engine service sales Collect customer contact data, company billing data, and customer equipment to create service quotesCreate and negotiate quotes/service agreements and repair quotes for service departmentFacilitate schedule of repairs with service department sending pertinent information to order required parts and schedule appropriate tech and equipment to complete quoted services

Novi, Mi

Service accounting / invoicing processing Schedule preventative maintenance with customers Collect Data for competitive industry study state wide for on highway truck service departments and marina service companies