• Lead a new Netapp all-flash storage array purchase, install and migration project.• Configured a Fortigate firewall pair for new fiber switches and a higher bandwidth ISP.• Reviewed and adjusted SQL farm clusters to fix misconfigured databases and Availability Groups.• Provided additional training and documentation to new team members as needed.

• Lead a small global team of IT Infrastructure Engineers while continuing previous role responsibilities.• Created team fiscal year roadmaps and project plan tasks and subtasks to meet goals. Continually prioritizing those projects to adjust to changing company objectives.• Led a complete backup solution overhaul consolidating to a single application with Veeam using a new Exagrid storage repository. Tape processes were replaced with offsite replication to AWS S3. • After acquisitions, spearheaded a project to consolidate 48 AWS accounts into a single organization and set up access via SSO with Google rather than various alternative methods drastically improving security around these accounts.

• Managed multiple SQL Server clusters containing over 500 databases providing continuous uptime through failover clustering and availability groups.• Expanded upon providing day to day onsite, remote and pager support for the Americas to include the EMEA and APAC regions. Helped support over 400 employees from many different countries to meet helpdesk to project level needs.• Led an ongoing project to replace load balanced, multi-website, Microsoft IIS Windows 2008 R2 servers with redundant Windows 2019 Servers hosting individual websites. Continuing redundancy through the load balancer but also building a better foundation for expanding to disaster recovery cloud options for critical servers.• Supported the development teams with troubleshooting AWS EC2, ECS, RDS, Cloudfront and S3 issues across multiple products as they arise.• Continued previous responsibilities while training new members of the IT team.

XOS Digital, Inc. acquired by Catapult in July 2016.• Provided day to day onsite and remote support for multiple offices and remote staff throughout the US including 24/7 pager response rotations.• Installed, maintained and upgraded all hardware located in company offices and the colocation data center including Fortigate firewalls, Brocade switches, Solidfire/Qumulo/EMC Storage devices and Dell PowerEdge servers.• Worked closely with the Dev and QA teams to create, maintain and replace product environments. This included proper segregation of DEV/QA/Prod through VLANs and firewall policies. Enabled redundancy of Microsoft IIS web servers and SQL Server databases through F5 load balancers and SQL availability groups. • Primarily led the onboarding and offboarding IT processes for employees including account management, inventory maintenance and equipment procurement and imaging.

• Maintain all aspects of network infrastructures for professional service companies of varying sizes.• Work closely with clients not only to resolve current issues but to provide solutions on how to prevent future issues.• Plan and present to management long-term and yearly budgets, business continuity options and system upgrades matched with individual client objectives.• Lead and implement network migrations, server upgrades, document management installations and Microsoft Exchange conversions.• Provide day to day onsite and remote support as well as 24/7 emergency response.• Setup and manage secure remote access and mobile device solutions.

Answer helpdesk questions both remotely and on site on a day to day basis for clients ranging from 10 to 500 users. Plan and implement projects such as upgrading Exchange and migrating physical servers to virtual machines on new ESXi hosts. Monitor a network alert system to prevent or quickly respond to problems with client networks. Upgrade and install other hardware including Sonicwall firewalls, Sonicpoint access points, HP Printers, HP switches and RSA fobs. Setup and manage mobile devices such as Blackberries, IPhones and Androids.

Carried out inventory projects at several clients. Answered helpdesk question in conjunction with more senior co-workers. Used Symantec Ghost to Image multiple workstations for deployment.