• Migrated Windows Server 2003 retail terminal servers to use a 2012 R2 Remote Desktop Services environment complete with Active Directory security groups managed by Microsoft Forefront Identity Manager• Migrated all users from IE8 to IE11 using Heat DSM software deployment tool. • Created new GPOs to keep standardization and managed legacy web applications using Enterprise Mode site list.• Developed scripts in Heat DSM to deploy and install software to all users• Helped in the migration of out of state acquisition office to join corporate domain.• Managed Citrix environment and published requested applications• Helped in the deployment and upkeep of Windows 7 desktops including all associated peripherals• Resolved daily end-user technical issues logging incidents in HEAT Service Management ticketing system• Hosted new-hire orientation to educate and train users on the software and hardware solutions available• Windows 7 configuration and administration• Windows Server 2003, 2008, 2012, 2012R2• Active Directory administration• Microsoft Lync 2013 administration• GPO creation and deployment • AudioCodes Gateway, ATA, and SBA Administration• Cisco Meraki configuration and administration • Citrix XenApp 6.5 administration