• Report to VP of Asset Management Administration. Lead team of up to 18 Investment, Data and Business Analysts and Scrum Masters delivering the prioritized strategic business and technology needs of the Front Office. • Provide coaching and career development to highly skilled team members, many who have direct impact on the quality and speed of decision making by the Front Office. • Foster transparent and trusted relationships with Investment engineers, corporate IT and business stakeholders through consistent communication and clear commitments. • Continuous improvement of velocity, capacity, tools, frameworks, KPIs, etc for the Investment Operations team in partnership with Scrum Masters and Product Owners. • Provide feedback and make recommendations, bring awareness and take action on issues that affect teams and stakeholders. • Recent high value business outcomes from my team and its partners include: Implementation of the company's first ETF as well as program execution of transformative software system.

• Report to Director of IT Delivery. Lead team of up to 20 Project Managers and Scrum Masters delivering project and product work across the enterprise using adaptive, iterative methodologies • Manage resources and processes to continually improve quality and velocity of prioritized delivery outcomes (within time, cost and business value parameters) • Manage resources and processes to continually improve quality and velocity of prioritized delivery outcomes (within time, cost and business value parameters) • Develop trusted relationships with IT and business stakeholders through consistent communication and clear commitments • Continuous improvement of tools, frameworks, KPIs, etc in partnership with methodology team • Provide recommendations, make critical decisions and escalate issues that impact teams and stakeholders • Monitor business and technology industry trends to ensure proactive, appropriate action is taken • Recent high value business outcomes include: New team members led successful development of new financial compensation model and iOS / Android Thrivent app implementation. Tenured team members led field restructure and successful training of new advice behaviors to 800+ financial advisors.

• Report to VP of IT Operations. Built Enterprise Application Support function and team, including growing team from 4 to 20 with 2 direct report managers • Responsible for multiple IT operational and support functions including Level 2 support, disaster recovery and production implementation of online banking, finance, lending, corporate applications and systems • Ensured compliance and drove Operational Readiness process. Utilized ITSM best practices (ITILs Incident, Problem, Change, Release, Configuration, Availability Management) while partnering with Business, App Dev, InfraOps, ISRM, ITSM and vendor teams • Hired and developed top talent that led effort to transform Infrastructure and Operations by providing container-based software deployment and management via OpenShift, augmented by DevOps tools such as GitHub, Chef, Jenkins and Ansible • Developed and implemented Operational Readiness Planning. This included creating and gaining acceptance of documentation and process inserted in to IT SDLC used average of 20 concurrent projects • Introduced Agile, Scrum, Kanban, DevOps and focus on automation to Infrastructure and Operations teams through online training, demos, stand ups, local conferences, user groups and peer learning.

• Reported to Director of Application Services. Responsible for leading teams up to 10 in testing, implementing and supporting Point of Sale (POS), Pharmacy and Optical vendor packages to drive sales and margin growth • Managed $900,000 expense budget and all associated contracts, Statements of Work (SOW), invoices, POs • Determined cost, time, resource estimates and actuals for over 10 concurrent small projects • Ensured 99.98% service level for existing systems and infrastructure • Implemented strategies with customer facing business areas which increased customer loyalty, improved contact lens web sales, maintained compliance and reduced retail operating expenses • Served as primary interface with application vendors for all upgrades, enhancements and break fixes • Partnered with infra teams to ensure proper integration and seamless transition of systems and software.

+++ IT Manager, Pharmacy +++• Reported to Group Manager of Pharmacy Support and Development. Responsible for leading team of 15 in planning, testing, and implementing system upgrades in support of hardware and software for over 1,100 Target pharmacies nationwide • Determined cost, time and resource estimates for over 5 concurrent project schedules • Ensured 99.98% service level was achieved for existing systems and infrastructure • Worked with multiple operations, infrastructure and vendor teams to effectively implement system and software upgrades which improved pharmacy efficiency, sales, and compliance with State and Federal regulations • Led key pharmacy infra projects to enhance ClearRx, Sig Capture, Automated Outbound Calling systems.+++ IT Manager, Change Management +++• Reported to Group Manager of Change and Problem Management. Responsible for leading team of 6 in reviewing and approving over 400 weekly hardware and software changes for Target Corporation • Developed and managed (Release) Maintenance Window process for mainframe environment and for all Corporation Distribution Centers • Key partner in creation of Amazon/Target Operations Manual and Data Center migration project which contributed to successful implementation of Target.com and transition to world class data facility • Implementation and Configuration Process Owner responsible for ensuring installation of SEI software delivery standards which allowed Target Corporation to achieve CMM Level 2 • Served on management team assigned to research, introduce and train Information Technology/Infrastructure Library (ITIL) which standardized Service Management processes for Target Corporation.