Brian Scott Email & Phone Number

Louisville, Kentucky Area

Served as a global VPN account administrator in both Cisco and RSA SecureID Server environments while transitioning and managing credentials for 55,000 employees of company of Marsh, Mercer, Guy Carpenter and Oliver Wyman companies. Acting supervisor and team lead for 3 VPN Analysts throughout project duration. Using Active Directory; created accounts, granted access, and reset domain passwords across North American, European, and South Pacific domains.Responsible for managing, addressing, and resolving significant ticket case loads that were comprised of a variety of escalated issues pertaining to domain account access. Provided support via Remote Desktop to employee workstations in order to install, configure, and troubleshoot issues with RSA SecureID software tokens and Quick Connect VPN Clients. Assisted field employees with the installation of RSA Soft Token application on various Blackberry models via Blackberry Over The Air Software Loading (OTASL) Management Software. In charge of manually assigning and synchronizing of RSA SecureID hard token key F.O.B.’s to newly created temporary grouped accounts and national distribution to company affiliate offices. Analyzed, evaluated, and tested VPN account login procedures for revised group policy distribution.

Louisville, Kentucky Area

Provide superior technical support and addressing the needs of Insight customers while focusing on customer service and maintaining Insights ICOMS customer database. Responsible for scheduling and dispatching Field Technicians to customers’ residences in accordance with logistical guidelines. Troubleshoot Insight Broadband 10.0/20.0/30.0 and 50.0 connectivity and home networking issues. Proactively monitored over utilization issues of Insights CMTS servers and how that relates to the consistency of the broadband service. Established and registered DOCSIS modems for new and existing customers while monitoring signal levels in real time. Diagnosed and corrected customers email replication and client configurations. Corrected and resolved issues and problems on a multitude of different web browsers such as Internet Explorer, Firefox, Google Chrome, Opera and Safari. Support Insight VOIP 2.0 and TDM customers with a variety of issues and features in order to ensure the integrity of Insight voice services. As a member of the Security and Abuse team I provided an essential responsibility of protecting the integrity and security of Insights Broadband Network. Contacted customers that were in direct violation of Insights acceptable use policy and/or Terms of Service that include, but are not limited to consistent bit-rate data usage, both upstream and downstream, server/DNS abuse and copyright infringement issues. Instructed and educated customers of removal processes for spy ware, viruses, trojans, worms, bot- net/Spam-bot applications, IRC server, Use-net, and other denial of service attacks. Proactively analyzed and interpreted daily Sandvine reports in order to identify trends and anticipate potential violations on Insights network. Served as Tier 3 Support in reviewing, filtering, and escalating Remedy tickets from a multitude of Insight divisions including Roadrunner/Time Warner and other Insight affiliates.