Brian Serein Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Develop and implement strategies to improve employee engagement and satisfaction within the officeAnalyze employee feedback and data to identify areas of improvement for the the office improving efficiency and productivityCollaborate with cross-functional teams to identify and address key challenges and opportunitiesDevelop and implement strategies to enhance the overall functionality and efficiency of office equipment and servers

Miami, Florida, United States

Develop and maintain relationships with temporary workers to ensure a strong talent pool for future staffing needs.Managed scheduling and coordination of temporary staff for eventsCollaborate with event organizers to identify staffing needs and ensure the smooth execution of eventsProvide exceptional customer service to event attendeesEnsure seamless communication between event organizers, staff, and temporary workers

Miami, Florida, United States

• Increase customer satisfaction from 12% to 87% within 3 months of organizing and changing management of the West Kendall Toyota branch.• Decreasing the amount of direct billing holds from 120 to under 10 and staying under 10. • Reached and exceeded weekly sales goals using company sales techniques to meet customer needs.• Answering phones and prequalifying customers, reviewing the rental parameters to ensure a complete understanding of the rates and service charges. • Maintaining Covid-19 safety protocols including sanitizing all car rentals that are returned, about to be rented out, and assisting with custodial duties.

Coral Gables, Florida, United States

• Assist Manager with daily tasks, shopping compromising with what to buy if it is out of stock.• Maintain the safety protocols and following covid-19 instructions in work areas.• Respond to customer inquiries requests, resolved issues efficiently and professionally. • Performed multiple tasks, handled escalations, time critical issues, maintained records.• Includes packaging, labeling, scanning, inventory, restocking and customer drop offs.• Train new staff.

Miami, Florida, United States

• Customer service, reservations and receiving. • Maintain inventory logs for vendors, deliveries and packages for building• Responsible for updating contact information for owners/residents/tenants/guests information into AKAM System• Research complex issues regarding delivery follow-up, order tracking• Respond to resident/owner inquiries requests, resolved issues efficiently and professionally.

Miami/Fort Lauderdale Area

Coordinate coverage for all shifts, update contact information for owners/tenants/residents and guest. Maintain inventory logs for vendors, deliveries and packages for building. Provide support to the front desk team as needed.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Information Technology

Software Engineering, Completed