Brian Serrano Email & Phone Number

Phoenix, Arizona

• Oversight of Field Services, Post Recovery, and Data LPR Services (50+ employees)• Collaborate with executive management to set strategic goals for operational efficiency and increased productivity• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs

Phoenix, Arizona, United States

• Oversee national staff of field agents• Custom curation of an entire training platform for effective upskilling of field resources• Support and mentorship of new and current employees

Phoenix, Arizona, United States

• National oversight of operational activities and strategic goal setting• Routine evaluation of business procedures according to organizational objectives and optimizing as needed• Delegation of roles, responsibilities, and duties to corresponding departments

Las Vegas, Nevada, United States

• Management of Reno, Las Vegas, Salt Lake City, and Albuquerque facilities

Las Vegas, Nevada, United States

• Complete oversight of field and administrative resources for Las Vegas location

Tucson, Arizona, United States

• Complete oversight of field and administrative resources for Tucson location

• Advanced skip tracing and investigation techniques to locate and discreetly recover assets