Brian Serrano Email & Phone Number

Phoenix, Arizona

• Oversight of Field Services, Post Recovery, and Data LPR Services (50+ employees)
• Collaborate with executive management to set strategic goals for operational efficiency and increased productivity
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs

Phoenix, Arizona, United States

• Oversee national staff of field agents
• Custom curation of an entire training platform for effective upskilling of field resources
• Support and mentorship of new and current employees

Phoenix, Arizona, United States

• National oversight of operational activities and strategic goal setting
• Routine evaluation of business procedures according to organizational objectives and optimizing as needed
• Delegation of roles, responsibilities, and duties to corresponding departments

Las Vegas, Nevada, United States

• Management of Reno, Las Vegas, Salt Lake City, and Albuquerque facilities

Las Vegas, Nevada, United States

• Complete oversight of field and administrative resources for Las Vegas location

Tucson, Arizona, United States

• Complete oversight of field and administrative resources for Tucson location

• Advanced skip tracing and investigation techniques to locate and discreetly recover assets