Brian Settles Email & Phone Number

New Hyde Park, New York, United States

Supervising day-to-day DOM/INTL Customer Service operation / delegating work assignments.Supervising the day-to-day FedEx Next Flight Out operation / delegating work assignments.Solving / communicating problems for shipments that have not been exported yet.Handling low level personnel issues.Responding to email coming in.Scheduling staff 24 x 7.Providing staff development with recurrence training.Assisting sales with business development.Handling customer complaints.Monitoring high profile shipments.Performing quality checks on shipments.Handling problems with foreign offices.Reviewing job files, by completing job checklist.

United States

Managing hospitals and nursing homes throughout NY state . Observing and analyzing market trends within the department in order to implement processes for improvement. Creating and reviewing analytic reports to improve productivity and customer satisfaction levels. Creating cost analysis spreadsheets to record inventory versus usage to determine root cause to provide problem solving initiatives. Conducting gap analysis for clients to reach projected desired outcome for each facility.

Provide solutions to customer problems and answers for their questions and concerns; to act as: information gathering agents (through written, photographic and audio/video reporting) and to protect company property, assets and interests in the field. The nature of this position is mainly investigative, as well as customer service driven; it is both physically and mentally challenging, as it involves lifting(upwards of 75 lbs+)and dealings with the public, co-workers and the company’s office paperwork. Act as an exemplary member of the company adhering to the highest standards of business professionalism.

United States

41 East Post Rd

Functions will vary according to the specific position assigned on the Crew Sheet. Responsibilities may include but are not limited to: cold food preparation, nourishment/floor stock production and delivery, gourmet meal set-up and delivery, assembling meals and following established standards for patients/guests for the room service meal program, after hour meals, ER meals, L & D meals, fruit baskets, patient dessert cart and other requested meals/refreshments/items, delivery of meals and meal pick up, dish washing, restocking the items (food, supplies, pots, pans, tableware. containers etc.) in assigned areas, pot and pan washing, sanitation duties, receiving and restocking food and miscellaneous supplies, cafeteria serving, area set up/restocking and cashiering, and special function food preparation, set-up and clean-up. Adherence to JCAHO, NY State Department of Health sanitation guidelines and management company’s established policies and procedures that the hospital has contracted for is required in all duties assigned.

White Plains, New York, United States

Responsible for assisting in overseeing the hospitals laundry & linen program on-site. Plan and schedule receiving, recording distribution, and collection of work flow. Maintain records for department attendance, production efficiencies and linen tracking. Maintain Cleanliness Standards: Participate in daily operations of Laundry facility including cleaning and inspecting of linens to maintain standards. Assist Director of Housekeeping and Laundry Manager with proper, adequate training and retraining of all laundry and uniform room staff. Attend all scheduled meetings, i.e. Rooms Division, Department Head, Safety, Joint Commission, and etc.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 3.88

Activities and Societies: Phi Theta Kappa Honor Society , Sigma Beta Delta

Associate’S Degree, Business Administration And Management, General, 3.79 Gpa

Activities and Societies: Phi Theta Kappa Honor SocietyI have completed one year thus far. I have learned Microsoft office and proper.

Diploma, General Studies

Activities and Societies: Basketball TeamFour Years of General education. Participated in extra curricular activities such as joining.