As Director of National Accounts, I oversee 150+ National Brands, encompassing warranty, insurance, and fleet maintenance companies. My role involves understanding clients' specific business goals and obstacles to offer customized solutions . Acting as the primary liaison between AAMCO and national account partners, I facilitate seamless communication and work closely with internal teams to coordinate strategy and resources, ensuring efficient account management. I proactively seek out and pursue new business prospects as well as opportunity with our existing national accounts. • Achieved 117.25% departmental growth, increasing from $20M in 2021, $37.8M in 2022, and a projected $45.8M in 2023 •Facilitated repairs and center payment by establishing and implementing standard operating procedures. •Negotiated and implemented new National Account agreements.

During this tenure, I played a crucial role in managing operations for AAMCO's Southern Region, supervising more than 40 franchise outlets across states including Arkansas, Louisiana, Mississippi, North Carolina, South Carolina, and Tennessee. My responsibilities included working closely with franchisees to create personalized sales, pricing, and marketing approaches tailored to individual businesses and regional markets. I streamlined staffing procedures, taking charge of recruitment, hiring processes, and training initiatives for new talent. I conducted comprehensive orientations for new employees, sharing valuable insights as part of Customer Service Manager schools. Additionally, I provided mentorship and guidance to internal staff and delivered hands-on training in the field.• Fostered strong AAMCO franchisee relationships through regular interaction, effective communication, and employee training initiatives.• Optimized profits and drove business success by analyzing sales data and implementing targeted action plans.• Achieved a spotless record with no center closures, showcasing consistent operational excellence.• Ensured seamless POS and program rollouts for franchisees by producing training materials.

In this job role, I oversaw multiple accounts within the wine and craft beer sales sector, cultivating robust relationships with both brands and suppliers while spearheading volunteer efforts. I efficiently handled customer complaints and inquiries with prompt and professional responses. Additionally, I was responsible for preparing detailed reports, negotiating sales agreement terms, and successfully closing sales deals.• Pioneered integration of Wine and Beer category sales in alignment with Oklahoma's SQ 792, impacting two out of five subdivisions within broader Oklahoma City Metro area.• Sustained consistent performance level within top 30% of sales volume and achieved remarkable 20% overall growth in assigned markets.• Deployed robust B2B and B2C strategies and drove 18% annual growth across assigned markets.• Expanded market reach in metropolitan areas by executing brand initiatives and campaigns.

• Led youth conservation corps for the parks during summer season and served as a leader for coordination of volunteer labor groups.• Implemented and managed removal of exotic invasive species of plants.• Responsible for mixing hazardous chemicals with proper PPE for daily use.• Executed surveys for native bird species as required for the park site annually.• Cataloged and organized documents and maps for the purpose of building the park’s historical archive.

• Handled specialty sales of appliances, bath and kitchen remodels and organized and executed daily stocking and inventory. • Voluntarily sought opportunities to gain cross training and prepare for leadership role.• Responsible for management and retention of Internet order fulfillment and improved store rating for Internet orders from 69th to 93rd nationwide.• Trained employees on new methods and software to ensure timely completion of tasks.

• Placed in charge of coordinating operations and personnel throughout this high-volume operation to ensure consistently high-quality customer service and long-term customer retention via internet order fulfillment. • Improved store rating for internet orders from 93rd percentile to 69th nationwide and regularly within the top three for the district. • Managed and oversaw the delivery of internet orders from within and without the store for pickup and delivery. • Trained other employees in new methods and software in order to ensure timely completion of tasks. • Trained to handle all available power equipment to ensure ability to handle all available duties. • Volunteered for local store safety team and took an active role in its activities.