Responsibilities:• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase• Supports the client advisor in product related tasks and activities• Greets customers in the sales and service departments and introduces BMW Genius services• Provides extensive and customer-oriented product experience and explains complex features based on customers actual needs• Utilizes app and web-based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution• Provides transparent product information to Genius community, sales representatives and Contact Information Centers (CIC)• Fully explains the application and benefits of vehicle features in both the sales and service environments• Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes• Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time• Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits, and potential shortcomings• Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits• Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process• Maintains high ethical standards and a professional appearance at all times