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www.worldclasstourism.com

Qualmark is New Zealand's official quality accreditation agency and provides star rating and endorsement assessments to the tourism industry. We assess tourism business in the Accommodation, Activities, Transport and Service sectors. Achieved annual growth of 20% in licence holder numbers. Managing a team of 4 Account Managers and 1 Administration personSales Planning and Annual budgets including expensesBuilding relationships with Tourism marketing chains, Tourism Associations and individual business owners.Presenting at annual Association and Marketing chain conferences and individual business owners.Regional road shows round New Zealand to present on environmental accreditation

Tourism industry operating cruise boats and coach trips in the Far North and the Bay of Islands.Reporting to the C.E.O.Managing 4 Booking/Retail outlets and 1 sales representative with up to 30 staff in peak season. This was a new role for the company with the main goal of increasing domestic numbers. Introduced sales budgets for each centre, successful in increasing bookings from accommodation providers by implementing targets for the top 20% of our data base, incorporated incentives for staff and owners.Managing 4 Retail outlets and one account manager. This was a new role to increase domestic passenger numbers Building relationships with accommodation businesses to increase bookingsLocal Marketing in print and radioDeveloping incentives for staff and agentsBuilding relationships with Accommodation and Activity ownersDevelop joint ventures over the winter period to encourage travelling to the BOINew product developmentBrochure updates and signage

Franchised Sports retail chain One of 6 Franchise owners elected to the Stirling Sports Franchisee Advisory Council.Chaired the Auckland Regional Stirling Sports monthly advertising meetings.Increased shop turnover from $760,000 to $1,200,000Invited to be a board member of the Sports Retail Association.Managing all operations involved in running a retail outlet. This including business plans, range selections for 18 departments, budgeting, marketing, rosters and staff selection and training. 7 full and part time staff. Day to day running of sports Retail storeStaff TrainingBusiness plansBudgets and promotionsBuilding local business relationships

As Sales Director I was responsible for merchandising, footwear, apparel, equipment and training. All departments required budgets, seasonal forecasts and purchasing.Overseas travel was extensive with pre-line range selections, marketing and sales initiatives, global and regional sales meetings. Achieved sales increase of 30% per yearKey Account relationships with sports retail chainsPricing negotiationRange selection including Footwear, Apparel and equipmentRange presentationsRetail staff trainingManage the customer service departmentKey Account management.Manage 6 sales reps, Apparel Manager and Footwear Manager.Sales and Marketing plans for Key accountsExtensive Travel overseas and domestic.