•Partnered on the development and launch of the BASK brand•Created and implemented suite of tools and processes to improve client experience across sales, design, and operations•Created “experience flow”, to act as internal process guide, including roles & responsibilities matrix across all business functions•Own RFP responses, from strategy, to submittal, through presentations and interviews•Lead sales, design, and operations teams, including people development, process creation, and goals alignment•Developed and own team bookings forecasts, increasing monthly conversion “probability” from sub 30% to 90%•Managed showroom construction project through design & build

•Owned key strategic accounts and dealer channel support across Orange County•Drove RFP processes within Steelcase, including product an pricing strategies•Negotiated project and enterprise contracts, ranging from single location to national continuous agreements•Developed and presented client specific product and brand narratives, including in-person tours and virtual presentations•Partnered with international teams to communicate product standards and service expectations across EMEA and APAC locations

•Critical account and project owner, joining as employee #10 at brand launch and participating in growth to 40+ headcount•Participated in company revenue growth from $30M to $120+M within 5 years•Grew individual book of business culminating in $25+M billings in 2020•Exemplified the tone and model for CEM’s to follow, including the creation of templates and processes that remained as best-practice after my tenure•Genesis and driver of Creative vs Support associate role(s), bifurcating tasks between front-end selling and back-end logistics respectively•Owned and won multiple RFP’s, including Uber’s Mission Bay HQ and subsequent Nationwide projects•Player-coach, with low/no authority impact across sales, design, and operations departments

•Owned projects and accounts from RFP through installation and post move-in support•Pursued and won projects of increasing scale and complexity from local/mid-market to national/enterprise level•Essential team player, coaching up and leading by example across all roles and tiers of responsibility

•Operations leader, reporting directly to ownership•Responsible for customer experience and project lifecycle, from introduction and needs analysis, through design and sales process, through installation and close out•Developed series of “best practice” processes to enable business growth and maximize ROI of each project contract

•Executive level acting as right-hand to ownership•Financial responsibility for flagship location, with annual revenue of $3-5 million•Piloted POS/CRM software + hardware upgrade thru entire project lifecycle•Pioneered customer experience project focusing on consistent organizational image and efficient, profitable, and repetitive sales cycle•Promoted and managed continuous cycle of improvements to facilities and customer experience, optimizing traffic flow and revenue per transaction