Brian Shumaker Email & Phone Number

Greater Chicago Area

I have the privilege to lead Percepta's outstanding, global team of talented learning specialists, supervisors, and learning managers to deliver exceptional learning experiences for our clients. We build our partners' and learners' capabilities and ensure quality by leveraging the best in adult learning theory, learning technology, and active learning.

-Build the EXP+ CX Learning account management function including onboarding, processes and practices, and continuous improvement-Evaluate the current client environment, challenges, and strategic goals to identify and scope needs and opportunities for digital learning services -Work with the Sitel EXP+ and BPO teams across North America & APAC clients to.

Chicago, Illinois, United States

In this role, I oversee two Sitel global initiatives: (1) the Active Learning Classroom, our award-winning facilitator development and certification program for our worldwide population of frontline learning specialists and training leaders, and (2) our Design Thinking consultation workshops program, custom-designed and delivered with a wide variety of.

Greater Chicago Area

Formerly SYKES TalentSprout, SYKES Digital Services CoE is a proven leader in optimizing customer experience through focused digital transformation. By transforming how organizations serve their customers, we enable our partners to win in the digital world. We are a digital transformation specialist focused on automation, self-service, insight, analytics.

Evanston, IL

-Serve as in-house ID lead on instructional design/development projects; coordinate and oversee the work of IDs and other contributors; ensure that final products meets clients’ standards of quality-Act as liaison to clients to ensure all project objectives are met and that materials are on schedule and within budget-Produce, review and edit items.

Chicago, IL

-Design training curricula for contact center Agent new hires and professional development for frontline managers-Structure and design learning programs using ADDIE/backward design-Design, develop, pilot, and implement professional development program for SYKES classroom trainers/facilitators-Activity and e-learning module design, scripting, and.

Chicago, IL

* Developmental editing of Adult Education and Workforce Development courses, assessments, and ancillary materials* Managing project contracts and budgets up to $150k* Instructional design of new and adapted content for distance learning* Managing editorial and digital vendors, as well as internal editorial teams* LMS/platform needs assessment, wireframes.

Schaumburg, IL

* Managing editorial team, deadlines, and work flow* Academic editing of print- and web-based academic content and assessments* QA of media assets and LMS publishing* Assist Instructional Designers in creating new content as needed