Brian Simms Email & Phone Number

Tampa, Florida, United States

DFCU Financial acquired First Citrus Bank in January of 2023. Responsible for decommissioning all FCB legacy equipment. New roles as M365 Administration, Laserpro Server Administration, and VDI Administration. Assisted in the transition of Branch networks and infrastructure to DFCU model. Project work included on site prep for network and HW in additional.

Tampa/St. Petersburg, Florida Area

Team lead for 2 other IT employees. Responsible for the maintenance and administration of all systems and technology for the organization. Increased departmental organization through the implementation of a Change/Problem Management process. Started and maintained a documentation process to create manuals for software installs and support. Participated in.

Tampa/St. Petersburg, Florida Area

Levels I, II, and III Support for Greystone Healthcare Management corporate HQ and its subsidiary Skilled Nursing Facilities in FL, OH and IN. Onsite and Remote support with approximately 50% travel. Network security experience as Corporate HIPAA Security Officer. Managed 2 other IT technicians. Network support included Active Directory, Exchange, File.

Tampa/St. Petersburg, Florida Area

Level II Support for Shook Hardy and Bacon, an international Law firm.Desktop support of native Windows environment (Windows 2000/XP Pro on Workstations and Win 2000 & 2003 Server on Servers). Troubleshooting and support of typical MS Office applications and various legal applications (Summation, Legal Key, Attorney Desktop). Palm and RIM Blackberry.

Tampa/St. Petersburg, Florida Area

On site (Level II) support of Headquarters Staff (including Executive Management Committee) totaling 250 users. Remote support of 400 branch locations. Team lead on branch XP rollout – converting Win98 to more stable WinXP platform. Team lead on Win2000 web server implementation in branch offices. Maintained a high level of customer satisfaction through.

Greater New York City Area

Duties included Level I & II phone and desktop support for 3000+ end users. Improved customer service level of department through timely resolution of IT issues and friendly approach toward users and other IT staff. Both Hardware and software issues handled.

Greater New York City Area

Responsibilities included Statistics and Analysis, and Technical Support for a total of 150 local and remote users. Responsible for flow of data from open to close of monthly cycle. Increased productivity of department through solid organization and rapid study and implementation of new technology.