+4 years of experience in Contact Center Management which includes customer care, sales, social media, quality, training and operations.Capable of performing any duty that revolves around quality and training, operations and customer care; analyzing key performance indicators and creating action plans for improvement, preparing learning materials and developing new hires, managing of direct reports and company policies as well as customer engagement and satisfaction.Trust that my integrity, transparency and communication skills partnered with my passion for learning new things and problem solving makes me a valuable team player.