Brian Simon Email & Phone Number

Grapevine, Tx, Us

• Utilization of monitoring software and ticketing systems to provide customer support• Experience with x86-based hardware components including the ability to identify and replace failed components• Clear understanding of storage principles including RAID technology and operating system disk management• Utilization of server operating systems to include Microsoft Windows, Redhat Linux and Ubuntu Linux as well as an understanding of VMware ESX server• Knowledge of network protocols, principles and concepts including the ability to troubleshoot local connectivity issues• Configure and support network devices, hardware including switches, firewalls and load-balancers• Customer configuration maintenance; including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required• Troubleshoot copper and fiber cabling to include the initial installation testing as well as troubleshooting connectivity issues with previously deployed copper and fiber cabling• Provide technical communication relating to customer configurations• Understanding of the overall data center environment to include the relationship between electrical, HVAC and redundant infrastructure systems• Responsible for adhering to company security policies and procedures, including health and safety, and local governing requirements as directed• Serve as the primary technical escalation point for all DCOPS Technician II personnel• Assist with the onboarding and training of new DCOPS personnel within the team• Responsible for executing and maintaining meticulous 5S and housekeeping practices

• Perform ticket management and network monitoring • Provide troubleshooting support for servers, infrastructure and network devices • Diagnose and repair server errors, infrastructure issues and network connectivity problems • Installation/Decommission of Equipment, Cabinets, Cabling, and servers• Install/upgrade/replace server, device or network components, (switches, routers, firewalls) • Perform server administrative tasks, Active Directory, virtualization• Involvement in project work (installations, imaging design, upgrades, re-homes) • Review operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat• Perform inventory maintenance for information management support • Perform server/hardware maintenance (HP, Cisco, IBM, Dell, Brocade, Juniper, WCS,) • Perform server Operating System and application imaging/installation • Verify, reserve and provision network resources • Perform system firmware and ROM maintenance • Perform tape backup maintenance

• Perform tasks within a collaborative team environment • Perform ticket management, network monitoring, ConnectWise, SANS• Monitors and tracks controlled access programs to ensure implementation and viability of appropriate systems security policies• Demonstrate attention to detail, customer service, oral/email communication and problem solving by utilizing monitoring software to monitor networks and devices, MS outlook 2013/Skype for email communications, and troubleshooting techniques to resolve system issues.• Document and analyze findings and possible impacts to proposed changes and/or releases in order to identify impediments before they become a problem• Apply analytical processes to plan, design or implement new or improved systems to meet business needs.• Defend against unauthorized access to systems network and data • Review operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat.• Ensure the reliable and efficient operation of an IT helpdesk/Data Center• Verify approved policies and procedures are followed for access control and re-certifications of user access to applications• VMWare virtual center 5.1, vSphere, vCloud, vCenter, vMotion, Virtual SANs• Familiar with Cisco systems, Junipers, EMC, VMax, BMC, SANS, WCS blades• Monitor, troubleshoot & repair networks, servers, and telecommunications • Linux Patching, installations and configurations, (Redhat, CentOS, Ubuntu, Solaris)• Resolve customer problems via phone, e-mail or ticket systems within SLA/escalation • Install, repair, upgrade and replace computer hardware/software• Participate in team meetings and able to work flexible schedules

Coconut Creek, Fl

• Sort and deliver mail• Operate government vehicle • Provide customer service • Stand/walk for prolonged periods of time and lift up to 70 pounds

Colorado Springs

• Provide laptop, desktop, printer and scanner repairs • Install/repair computer software, printers, POS and Xerox Systems• Support and maintain Dell and HP products• Consult with clients to schedule appointments and resolve technical issues

Ft. Lauderdale, Fl

• Setup/ repair computer EVID and POS systems • Troubleshoot & resolve network connectivity and computer issues• Install, repair, upgrade and replace computer hardware/software• Resolve customer problems via phone, e-mail or ticket systems within SLA/escalation • Document and analyze findings and possible impacts to proposed changes and/or releases in order to identify impediments before they become a problem

Bachelor Of Science (B.S.), Information Technology

Activities and Societies: BasketballStudied Information Technology

Associate Of Science In Information Technology, Information Technology