Brian Simone Email & Phone Number

United States

• Managing a team of PC/Network specialists, assigning tasks and projects and hand managing branch visits to rectify issues • Handling the day to day review of IT audit reports regarding group policy changes and Active Directory changes. • Ensure that the day to day processes and programs that run overnight have been completed. If not work with the network team to quickly resolve the issues. Communicate with the corresponding departments about the issue and planned resolution time. • Managed the ticketing system and ensured that employees were following bank procedure and processes for completing tickets and resolving issues in a timely mannerSelected Accomplishments: • Planned and executed a complete revamp of the hardware inventory system. Set up new policies and procedures to ensure inventory data integrity for audit compliance and tracking of hardware assets. • Set up an ongoing schedule for maintenance of the bank’s check scanners located in the branches. Assigned technicians to put together maintenance kits and have a checklist for each branch to ensure correct amounts of parts in each kit. • Trained new IT employees on current bank security procedures and protocols regarding the position • Worked with new Network Security Specialist in configuring and deploying brand new Cisco routers to all 14 branches of PCSB Bank

Yorktown Heights Ny 10598

Network Security Specialist/ Network AdministratorSuccessfully accomplish the mission of protecting bank data integrity through the management and support of critical IT operations. Maintain and mange the bank’s firewalls, diligently monitoring and protecting the hardware, software, electronic data from attack and disruptions or misdirection. Keep abreast of new cybersecurity threats.Identify threats and initiate and integrate a plan of action, achieving swift resolution.Exercise direct control of the Hosted Exchange Email System—create and delete email addresses and ensure connectivity to the client PCs in the network.Administer the Mobile Device Management System—enroll and update corporate devices, comprised of 35 across the bank.Manage the bank’s routers, ensuring connectivity across all 15 branches and handle data line failover.Plan and source updates to old networking hardware.Map out plans for new network hardware connectivity testing and deployment to ensure continuous business activity without interruption. Selected Accomplishments:Key lead in the rollout of the bank’s corporate owned mobile devices, and the rollout of the email system.Assisted in the network failover set-up—the Disaster Recovery Site and Bank Headquarters Main Operations.Created policies-procedures on how to update the firewall, run reports and access threats from these reports.In collaboration with senior management, formulating a network re-design to achieve better connectivity and security protections.

I fielded and responded to a high volume of customer calls with a focus on customer satisfaction.I troubleshot software and hardware issues pertaining to the Laerdal product line based on customer needs with focus on a timely resolution.I created and maintained a knowledge base for technical support that serves as a reference for the company.I engaged customers through high-level communication via e-mail and phone to verify solutions and to process return orders.I worked with business customers’ IT staffs to configure Laerdal products for use on existing networks.I created and lead the training program for the Laerdal Virtual IV Simulator system. Notable ProjectI lead an initiative to troubleshoot and resolve software and hardware issues regarding the Laerdal Virtual IV simulator system. I created documentation for work-around solutions while reporting the main issues with the system to Project managers and development team.

I was responsible for the troubleshooting and repairs of malfunctioning copiers, printers and fax machines.I communicated problems and proposed solutions to customers regarding their machines and cost effective ways to maintain themI assisted in the network setup of copiers for printing and scanning while troubleshooting network connection issues.I managed various customer accounts including a major pharmaceutical company and industry leader in workforce mobility.

assemble headsets while maintaining a high standard of quality.

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Education record

Activities and Societies: Dance classes (jazz, tap and ballet)