Brian Simone Email & Phone Number

United States

• Managing a team of PC/Network specialists, assigning tasks and projects and hand managing branch visits to rectify issues
• Handling the day to day review of IT audit reports regarding group policy changes and Active Directory changes.
• Ensure that the day to day processes and programs that run overnight have been completed. If not work with the network team to quickly resolve the issues. Communicate with the corresponding departments about the issue.
• Managed the ticketing system and ensured that employees were following bank procedure and processes for completing tickets and resolving issues in a timely mannerSelected Accomplishments:
• Planned and executed a complete revamp of the hardware inventory system. Set up new policies and procedures to ensure inventory data integrity for audit compliance and tracking of hardware assets.
• Set up an ongoing schedule for maintenance of the bank’s check scanners located in the branches. Assigned technicians to put together maintenance kits and have a checklist for each branch to ensure correct amounts of.

Yorktown Heights NY 10598

Network Security Specialist/ Network AdministratorSuccessfully accomplish the mission of protecting bank data integrity through the management and support of critical IT operations. Maintain and mange the bank’s firewalls, diligently monitoring and protecting the hardware, software, electronic data from attack and disruptions or misdirection. Keep abreast.

I fielded and responded to a high volume of customer calls with a focus on customer satisfaction.I troubleshot software and hardware issues pertaining to the Laerdal product line based on customer needs with focus on a timely resolution.I created and maintained a knowledge base for technical support that serves as a reference for the company.I engaged.

I was responsible for the troubleshooting and repairs of malfunctioning copiers, printers and fax machines.I communicated problems and proposed solutions to customers regarding their machines and cost effective ways to maintain themI assisted in the network setup of copiers for printing and scanning while troubleshooting network connection issues.I managed.

assemble headsets while maintaining a high standard of quality.

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Education record

Activities and Societies: Dance classes (jazz, tap and ballet)