Information Technology Specialist
Fort Campbell, Tennessee, United States
Supervised, installed, employed, maintained and assisted end users with all battlefield, analog and digital, communication platforms in the field and from help desk.Performed configuration, operation, and maintenance for over ten different FM (frequency modulation) and TACSAT (tactical satellite) communication platforms in operation centers, military and civilian vehicles, and helicopters.Served as COMSEC custodian project manager and managed proper handling, issuing, deletion, and documentation of classified SECRET materials with zero incidents over a five-year period.Hand receipt holder responsible for approximately $200k of radio equipment.Unit armor and hand receipt holder responsible for approximately $2M of weapons and sensitive items stored in armory vault.Conducted mandatory weekly, monthly, and quarterly inventory of all radio equipment and sensitive items in armory to ensure availability and functioning condition.Completed requisition documentation for broken and outdated equipment to ensure mission capabilities are constantly available.Read/referenced/researched physical training manuals, digital materials, and search engines to troubleshoot all communications platforms errors and malfunctions.Continuously updated user tickets in Remedy and SharePoint to ensure internal system records were accurateSet up/tested/ran video teleconferences (CISCO, Tandberg) with distant parties for the command team and VIPs.Developed and instructed PowerPoint classes on communications equipment and software for 30+ students quarterly.Assisted in the development of five standard operating procedure documents.Mentored five service members to become efficient Signal System Support Specialists.Served as unit’s electronic warfare specialist.