• Led Operations, IT, Client Support and Quality Control groups with up to 30 staff in a firm of approximately 100 people. • As part of the Leadership Team, participated in the creation of the firm’s strategic blueprint and was appointed to lead the process improvement strategy. • Developed, managed and provided visibility into annual operating budgets for IT, Operations, Client Support and Quality Control groups resulting in a 20% reduction in operating expenses. • Designed the firm’s process improvement framework using Lean Six Sigma to improve consultant utilization and shared services efficiencies across Finance, Operations, IT & Marketing.• Established the firm’s Continuous Improvement Team, leading to a 5% increase in average consultant utilization and a 3% increase in average consultant rate realization. • Created visibility of operational and financial performance through the preparation and distribution of P&L, Gross Margin and KPI reports. • Spearheaded the creation of Sales Operations and Sales Enablement teams, providing insight into opportunities for better client retention and increased market-share.• Improved the invoicing process using Lean Six Sigma methodologies and decreased DSO (days sales outstanding) by 20%.• Developed the firm’s change management strategy and regularly led collaborative discussions at firm wide events.

• Restructured the firm’s administrative support team, creating increased service levels while reducing SG&A costs by 10%.• Managed the design and construction of 3 premise expansion projects on time and on budget. • Developed the firm’s evidence management protocol and reduced outsourced evidence management costs by 30%.• Managed all vendor relationships and negotiated service agreements. • Led the firms Joint Health & Safety Committee.• Managed RFP responses and new client service agreements.• Managed the firm’s facilities operations.

 Managed construction projects and production schedules, using PERT and CPM techniques. Created Gantt Charts and AON diagrams to provide visual indicators of achievement and create efficiencies.  Implemented JIT and Lean Operations methods for supply chain and warehousing, saving the company 40% on storage and delivery costs.  Established an expense tracking process, providing visibility of project profitability, leading to a change in the business strategy and a 50% increase in average profit per project.  Developed and managed health and safety protocols in line with MOL standards.  Negotiated supplier agreements in line with JIT goals.  Managed a team of 5 Employees and 14 subcontractors on multiple projects.  Established and monitored KPI’s for subcontractors and suppliers. Devised a new talent management strategy, leading to increased retention and project quality.  Created a culture of continuous improvement among employees, leading to increased safety and client satisfaction.  Managed sales activities to achieve desired objectives and business results. Implemented 5S workplace and visual workplace techniques for increased health & safety as well as productivity.

Managed client service team and performed day to day business operations tasks. ▪ Tracked and managed all IT related assets for 100 sales reps and over 120 in house staff using MS Excel. ▪ Sourced IT goods and services based on the needs of different client departments.▪ Created relationships with vendors and negotiated purchase arrangements.▪ Responsible for creating and implementing business and sales strategies.▪ Developed and maintained relationships with key client executives.▪ Created and negotiated client contracts.▪ Hired and managed teams that conducted major computer/software rollouts.▪ Worked extensively with clients U.S affiliate to implement CRM solutions.▪ Conducted training events in Norfolk Virginia for clients CRM software provider.▪ Created SOP's and Best Practices for IT related activities. ▪ Established metrics and service level agreements to set client expectations.