Systems Engineer MCTS (2008), MCSE (2003/NT4), MCSA (2003) (ID# 1559399) Apr 2018-Present• Provide Tier II and III functional support on Windows 2016/2019/2022 servers and Windows 10 workstations. Responsible for system maintenance and patching of both server and client OSes in VMWare 6 virtual environments. Responsible for maintaining VMWare Horizon 7 infrastructure along with DELL WYSE terminals.• Use MS WSUS for deploying patches. Use PDQ Deploy for deploying 3rd party app updates and SmartDeploy to capture and deploy OS images. Tasked to engineer/update workstation build. Use Tenable Nessus and Rapid7 Nexpose to frequently scan and mitigate security vulnerabilities on all Windows systems.• Responsible for engineering, administering and maintaining Active Directory, GPO, DNS, DHCP MS KMS and MS CA in multiple environments.• Provide top-level Red Hat Linux/Ubuntu/Debian functional support.Systems Engineer MCTS (2008), MCSE (2003/NT4), MCSA (2003) (ID# 1559399) Nov 2015-Apr 2018• Provide Tier II anervices).d III functional support on Windows 2008/2012 R2 servers and Windows 8 workstations. Responsible for system maintenance and patching of both server and client OSes in Citrix 7.8 and VMWare 6 virtual environments.• Use MS SCCM 2012 for deploying patches and creating OSDs. Tasked to engineer/update workstation build. • Tasked to install and document MS SCOM 2012 R2 along with ACS (Audit Collection Services).• Responsible for engineering, administering and maintaining Active Directory, DNS, DHCP MS KMS and MS CA in multiple environments.• Responsible for engineering Centrify integrated with Active Directory to provide access management for a new Linux environment.• Took lead on troubleshooting issues with Splunk instance that is used for displaying snapshots of the PROD, TEST and DEV environments.

• Provide engineering, development, integration and product evaluation services for the customer’s worldwide workgroup platform.• Provide Tier III support for Windows 2000/2003/2008 server upgrades and full installs. Part of a team that provides new upgraded server builds (ie BIOS updates, driver updates and OS patches) for client.• Tasked to develop and deploy DHCP clustering, as part of the clustering initiative the customer is undergoing. • Part of team testing the deployment of Microsoft Operations Manager 2005 (MOM). Tasked to monitor MOM, and tailor it to alert problems from over 1,000 servers around the world.• Tasked as Technical Lead to engineer and deploy Microsoft’s System Center Operations Manager 2007 (SCOM 2007), and tailor it to alert problems from 2000 + servers around the world.

• Ensured the availability, performance, and integrity of Windows 2000/2003 servers.• Provided workstation engineering, application integration, documentation and testing of Windows 2000 Professional and Windows XP Professional based desktops and laptops.• Provided functional support of Windows 2000/XP workstations, laptops and printers at remote sites.• Responsible for system maintenance and technical support of client network. Added new users to the domain, ensuring servers were backed up, and updated with current virus definitions and security updates.

• Ensured the availability, performance, and integrity of Windows NT and Windows 2000 servers.• Provided 2nd tier operational support of servers, data backup and restoration, preventive and proactive server maintenance, installation of system and application software, performance tuning and capacity planning, and ensured physical security and integrity of servers and their data.

Systems Engineer for Automated Booking Station (ABS) Projects• Provided workstation engineering, application integration, documentation and testing of Windows 2000 Professional and Windows XP Professional based ABS systems. Provided functional support and integration of ABS associated digital imaging equipment used for biometric data capture.• Tasked on a contract setting up 2 Windows 2000 Servers on Compaq Proliant DL380s. Configured servers with RAID and setup AD. Second DC had Exchange 2000 installed. Domain included over 200 Windows 2000 Pro workstations with the ABS system installed. These workstations were deployed to different INS and Border Patrol sites within the U.S.• Responsible for system maintenance and technical support of the INS ABS and the DOJ JABS networks. Adding new users to the domain, configuring domain policies, ensuring system was backed up and updated with current virus definitions.Systems Engineer/Team Lead• Acted as team lead for deployments throughout the U.S. Duties included: overseeing temporary employees capturing biometric data and taking photographs of applicants, making sure the biometric data was collected properly and backed-up at night, acted as on-site technical support of deployed ABS equipment, overseeing the initial setup and final tear down of ABS equipment on each deployment, acted as point of contact between the contractor and the office.