Brian Sooter Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

As part of the implementation team I go above and beyond so that our clients have the best possible experience from the beginning. I’m a firm believer that setting the bar high from the get go is vital for continued client satisfaction.

Dallas, Texas

As a tier 3 technical support specialist I worked directly with clients and internally to troubleshoot issues and come up with resolutions. I served as the top escalation point within the team. I mastered proprietary tools and helped our product teams come up with creative solutions to improve those tools. I gained a firm understanding of how our product is supposed to work on the front end and how and why it works on the back end. Experienced in reading sip flows and identifying points of failure as well as an understanding of database structures and how to effectively query databases. Played an important role in being the first line of defense with gaining an understanding of new product launches and assisting clients and internal team members with any questions.

Grapevine, Texas

Managed a small team of QC inspectors. Ensured that we were following AATB and FDA regulations from the beginning of processing to final packaging and delivery. Ensured that all of the paperwork was in place for potential FDA inspections.

Grapevine, Texas

Worked directly with individual clinic managers to ensure that patient care was running efficiently and every patient was getting the level of care they deserved. Used the Six Sigma process to implement new work flows to all of our clinics for newly offered ancillary programs. Trained clinics on these new work flows. Used the EMR to data mine patients who may qualify for ancillary programs and provided a list of those patients to the clinics. Worked directly with patients and third party ancillary providers to ensure a smooth experience for the patients.

The Woodlands, Tx

Maintained a knowledge of all menu items as well as wine/spirits. Provided best in class service with multiple exceptional customer reviews. Played a vital role in training new staff and continued training of all staff.

The Woodlands, Tx

Maintained a high level knowledge of all menu, wine, and spirits offerings. Helped develop a training program and with the development and training of other trainers. Trained new associates to maintain the highest level of fine dining service and product knowledge. Worked hourly management shifts as needed.