Brian Soukup Email & Phone Number

Columbia, Maryland, United States

• Supported the IT Liaison position by processing overflow ticket reviews through Jira. • Reviewed and performed QAQC for applications in the Empower Maryland energy rebate programs. Demonstrated high attention to detail in preventing program rule violations, and creative problem solving in designing new measures and optimizations for the retrofit lighting program. • Implemented IT solutions in-office to support the hybrid work model.• Provided training for program participants (utility customers, electrical contractors, and equipment suppliers) on program rules and requirements.• Ran reports and produced detailed insights from available program data.

Glen Burnie, Maryland, United States

•Created personalized technical solutions for clients using stand-alone as well as networked computing resources •Execute the responsibilities of Smart-Home/Network expert for the store by maintaining a strong understanding of related hardware and software for both my clients and fellow associates •Responsible for the triage of incoming clients’ computing issues for either simple resolution during the interaction or escalation to an appropriate Geek Squad Agent•Achieved leadership in market rankings for number of leads generated for the in-field sales team. Provided the team with concise and thorough notes on client needs that made efficient use of both the client and sales teams time.

Wheaton, Md

•Responsible for inventory processing, reporting, and management•Responsible for the supervision, management, and training of volunteers•Provided comprehensive, detail-oriented customer service

Wheaton, Md

Banker for the 2017 Garden of Lights exhibit.•Responsible for daily safe deposits up to $2000 and bank deposits up to $10,000

Gaithersburg, Md

•Responsible for troubleshooting Photo Lab hardware, software, and networking issues •Educated incoming team members on store policy •Provided fast, efficient customer service•Exhibited employee versatility by providing cross-department coverage for nine other sections of the store

Gaithersburg, Md

Rockville, Md

•Invoice and payment handling, as well as the bookkeeping associated•Secretarial duties such as scheduling, filing, and answering phones.•Research and ordering of parts

Network And System Administration/Administrator

Progressing towards a Linux System Administration Certificate.

Certificate In Cyber Foundations, Information Technology

Education record