Brian Soukup Email & Phone Number

Columbia, Maryland, United States

• Supported the IT Liaison position by processing overflow ticket reviews through Jira.
• Reviewed and performed QAQC for applications in the Empower Maryland energy rebate programs. Demonstrated high attention to detail in preventing program rule violations, and creative problem solving in designing new.
• Implemented IT solutions in-office to support the hybrid work model.
• Provided training for program participants (utility customers, electrical contractors, and equipment suppliers) on program rules and requirements.
• Ran reports and produced detailed insights from available program data.

Glen Burnie, Maryland, United States

• Created personalized technical solutions for clients using stand-alone as well as networked computing resources
• Execute the responsibilities of Smart-Home/Network expert for the store by maintaining a strong understanding of related hardware and software for both my clients and fellow associates
• Responsible for the triage of incoming clients’ computing issues for either simple resolution during the interaction or escalation to an appropriate Geek Squad Agent
• Achieved leadership in market rankings for number of leads generated for the in-field sales team. Provided the team with concise and thorough notes on client needs that made efficient use of both the client and sales.

Wheaton, MD

• Responsible for inventory processing, reporting, and management
• Responsible for the supervision, management, and training of volunteers
• Provided comprehensive, detail-oriented customer service

Wheaton, MD

• Banker for the 2017 Garden of Lights exhibit.
• Responsible for daily safe deposits up to $2000 and bank deposits up to $10,000

Gaithersburg, MD

• Responsible for troubleshooting Photo Lab hardware, software, and networking issues
• Educated incoming team members on store policy
• Provided fast, efficient customer service
• Exhibited employee versatility by providing cross-department coverage for nine other sections of the store

Gaithersburg, MD

Rockville, MD

• Invoice and payment handling, as well as the bookkeeping associated
• Secretarial duties such as scheduling, filing, and answering phones.
• Research and ordering of parts

Network And System Administration/Administrator

Progressing towards a Linux System Administration Certificate.

Certificate In Cyber Foundations, Information Technology

Education record