Dedicated to multiple customers to ensure customer satisfaction, drive deployment and expansion. Provide guidance and best practices for using the products. Worked with Sales and Technical Support teams to ensure purchases and support cases were handled efficiently. Develop solutions for customer workflows using Linux shell scripting. Secured new customer with exceptional communication and diligence.Assisted customers with deployment, configuration and troubleshooting IGELOS (Linux client) and UMS (client management system) Provided quarterly business reviews with customer management Used Bash scripting used to provide solutions not inherent to the product Worked with other CSM’s to test and verify software releases worked as expected document bugs

Maintained and improved IT server operations focused on Active Directory, Group Policy, AD 3rd party applications and Windows servers on VMWare. Used PowerShell to automate and fulfill Active Directory requests like account creation, rights delegation, reports for audits, network file system management and DNS updates.Resolved security vulnerabilities from audit reports.Created virtual servers as requested from internal IT teams.Worked with internal security team to help implement and provide supplemental reporting for DLP product, Varonis.Participated in change management for any changes to production servers.Part of on-call rotation.

PowerShell for tasks and automationImprivata SSO implementation enginnerIGEL thin client implementation engineerWSUS engineer and support

Windows Active Directory, Group Policy and infrastructure administration.PowerShell for tasks and automation.Application support for line of business servers.Caradigm and Imprivata SSO administrator.Windows server patching (WSUS).Engineer and support for IT acquisitions.MDT PC imaging support.Light Citrix, VMWare and Exchange support.