Brian Sproul Email & Phone Number

Pittsburgh, Pennsylvania, United States

Cultivated a team of 7 contract employees responsible for the creation and maintenance of customer/vendor master data within SAP/MDG platforms and ServiceNow ticketing portal. Team building strategy involved developing sound communication practices, process expertise and instilling a proactive vs. reactive mindset. Our team exceeded 95% data accuracy metrics as well as maintained a 1-2 day task turnaround time requirement to end users.

Pittsburgh, Pennsylvania, United States

Responsible for customer master data as well as BOMs & Recipes for material management within SAP/MDM/MDG platforms. Supported cross-functional stakeholders by ensuring data governance and the shepherding of workflow roles related to Sales Operations, Credit, Compliance and Procurement. Contributed to 95% data accuracy and 1-2 day task turnaround time and spear-headed continuous improvement opportunities.

Pittsburgh, Pennsylvania, United States

Mobilized a team of 5 full-time customer service reps and 3 contract reps to provide tactical order management expertise and execution during a time of seismic organizational change. Provided desk/account training so new reps could quickly adapt to supply chain and system challenges. Responsible for tracking and reporting out on team metrics and allocating resources properly to meet the demands of our customers.

Pittsburgh, Pennsylvania, United States

Responsible for efficient and timely maintenance of customer orders, issue triage and strategic solutions. Maintained excellent front-line relationships with buyers and sales reps to remedy supply chain challenges while adhering to company policies. Helped drive cost-out initiatives by identifying opportunities for truck maximization, case-fill optimization and factory direct scenarios.