Brian Staley Email & Phone Number

Build a collective of DJs to hold alternative music based events.

Cranberry Township, Pennsylvania, US

• Install and maintain hardware at all Giant Eagle, Inc. and its subsidiaries and divisions to ensure efficient Company operations. Regional daily travel more than 70%
• Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues.
• Attend project meetings with IS project managers, Aetos project managers, and application managers and provide status on Field Service activity.
• Overnight projects – remove old, install new, configure and test self-checkouts and hybrid register lanes, led team of engineers along with general and network contractors, train engineers coming into project. Work.
• Work with appropriate departments to test, monitor, and participate in the installation of all other ancillary software, updates, and upgrades.
• Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.

Bloomfield, CT, US

• Provide basic colleague technical support
• Computer hardware diagnostic, troubleshooting, configuration, and refresh
• Software installation and troubleshooting
• Voice and video network diagnostic and repair
• Mobile device configuration, training, and diagnosis
• Manage Service Now basic ticket workflows, escalating unresolved issues in a timely manner

Cranberry Township, Pennsylvania, US

• Install and maintain hardware at all Giant Eagle, Inc. and its subsidiaries and divisions to ensure efficientCompany operations.
• Participate in departmental project teams and task forces designed to streamline workflow and/or resolveissues.
• Attend project meetings with IS project managers, Aetos project managers, and application managers andprovide status on Field Service activity.
• Actively participate in the Giant Eagle IS Service Desk by Assisting with 24/7 support to answer customerquestions or identify and assist in resolving system problems in a timely and efficient manner to ensurecustomer.
• Work with appropriate departments to test, monitor, and participate in the installation of all other ancilarysoftware, updates, and upgrades.
• Participate in the testing, configuration and rollout of applications, software and systems as needed toensure customer requirements are met and that documentation is accurate and kept up to date.

Pittsburgh, PA, US

Print for faculty and students on HP Plotters, laser printers and photo printers, large volumes of printing over mid-terms and finals. Maintain, repair and order supplies for plotters, photo printers and laser printers. Keep track of print jobs and submit to SOA business manager for billing to students, faculty or departmental charges. Keep track of.

Meet with rental and programmatic clients to go over technical needs for eventsMaintain inventory of sound equipmentBasic lighting setup for events using ETC Element lighting system, adjust lighting in catwalk as well as on balcony and stageAssist director with event setup, planning and building operations as requestedParticipate in Theater Tech Training.

Supporting 150+ end usersWork in fast paced environment with little oversight, handle multiple issues and projects Assist with planning projects and implementationAssist with developing and implanting operating proceduresUpgrade Windows 2000 AD to Windows 2003, Begin prep for migration to 2008. Migrate end users to new active directory OU as well as their.

Pittsburgh, PA, US

Respond to requests for assistance from end users through phone, email and in-person supportAssist end users on phone with connecting to wireless networks as well as the company VPNCreate and deploy images for laptops and desktopsMigrate end users from desktops to laptops Repair and refurbish desktops and laptops to be sent to broadcasting trucksConverted.

Chicago, IL, US

Coordinate with IT staff moving end users computer and phones Image new laptops and desktops for placement with end usersRespond to help desk support requests and help end users with any issuesDiagnose, Repair, upgrade, refurbish large volume of laptops and desktops for placement with interns and contractorsRemove hard drives from equipment to be retired.

Cranberry Township, Pennsylvania, US

Respond to requests for assistance with computer, point of sale and fuel site systemsOpen and complete help center tickets and provide immediate support to end users through remote support softwareComplete and open help center tickets and close resolved tickets Coordinate with other IS areas to resolve problems when neededMonitor Nagios for network outages.

Digitize invoices and work orders as well as organize files once digitizedWork with IS on procedures, maintenance and repair of computer systems in branch officeAnswer phones in national residential call center, address any general questions, route calls to appropriate customer service representative

Planning and implementation of client projectsManaging of other contractorsClient liaison Coordinate with other business areas to ensure service level agreements are metDevelop and implement operating proceduresContracted to the following companies: Siemens Business Services at PNC Bank, Configure, CompUSA Home Installation and CompUSA Business Services

Armonk, New York, NY, US

Installation/replacement of IBM POS systems in various retail establishmentsOn-site usage support of newly installed systems

Associate'S Degree, Computer Information Networking

Computer Systems Networking And Telecommunications