Build a collective of DJs to hold alternative music based events.

• Install and maintain hardware at all Giant Eagle, Inc. and its subsidiaries and divisions to ensure efficient Company operations. Regional daily travel more than 70%• Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues.• Attend project meetings with IS project managers, Aetos project managers, and application managers and provide status on Field Service activity.• Overnight projects – remove old, install new, configure and test self-checkouts and hybrid register lanes, led team of engineers along with general and network contractors, train engineers coming into project. Work with project managers and manufacturers on issues discovered in installation, fabricate temporary fixes to lanes including altering metal parts with various power tools to allow installation. • Work with appropriate departments to test, monitor, and participate in the installation of all other ancillary software, updates, and upgrades. • Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.• Maintain cognizance of all internal standards and procedures, industry trends and new technologies to ensure customer requirements are met in an efficient and cost-effective manner.• Maintain current knowledge of trends and developments related to technology hardware and software.• Participate in the evaluation of personal computers, printing, mobile computing, and POS hardware to determine efficiency and effectiveness.• Assist in evaluating and determining hardware and software configuration standards for the company.• Prevent unauthorized access to information, assets, or restricted areas and report any attempts.• Provide documentation and guidance to ensure that customers have knowledge of network, personal computers, and POS Hardware

• Provide basic colleague technical support• Computer hardware diagnostic, troubleshooting, configuration, and refresh• Software installation and troubleshooting• Voice and video network diagnostic and repair• Mobile device configuration, training, and diagnosis• Manage Service Now basic ticket workflows, escalating unresolved issues in a timely manner• Maintaining and tracking inventory of hardware in the appropriate systems. • Documenting and tracking status of colleague inquiries, coordinating appropriate response. • Provide proactive support, maintenance, and innovation including: Implementing approved operating system enhancements, recommending system modifications to reduce colleague problems, interacting with other support groups to restore service and /or identify and correct colleague computing problems• Identifying process improvement opportunities and supporting continuous improvement initiatives under direction of your supervisor.

• Install and maintain hardware at all Giant Eagle, Inc. and its subsidiaries and divisions to ensure efficientCompany operations.• Participate in departmental project teams and task forces designed to streamline workflow and/or resolveissues.• Attend project meetings with IS project managers, Aetos project managers, and application managers andprovide status on Field Service activity.• Actively participate in the Giant Eagle IS Service Desk by Assisting with 24/7 support to answer customerquestions or identify and assist in resolving system problems in a timely and efficient manner to ensurecustomer requirements are met. Additionally provide configuration and provisioning support when required.• Work with appropriate departments to test, monitor, and participate in the installation of all other ancilarysoftware, updates, and upgrades.• Participate in the testing, configuration and rollout of applications, software and systems as needed toensure customer requirements are met and that documentation is accurate and kept up to date.• Maintain cognizance of all internal standards and procedures, industry trends and new technologies toensure customer requirements are met in an efficient and cost-effective manner.• Maintain current knowledge of trends and developments related to technology hardware and software.• Participate in the evaluation of personal computers, printing, mobile computing, and POS hardware todetermine efficiency and effectiveness.• Assist in evaluating and determining hardware and software configuration standards for the company.• Prevent unauthorized access to information, assets, or restricted areas and report any attempts.• Provide documentation and guidance to ensure that customers have knowledge of network, personalcomputers, and POS Hardware

Print for faculty and students on HP Plotters, laser printers and photo printers, large volumes of printing over mid-terms and finals. Maintain, repair and order supplies for plotters, photo printers and laser printers. Keep track of print jobs and submit to SOA business manager for billing to students, faculty or departmental charges. Keep track of purchases on university issued credit card and submit receipts in accordance with University policies.Provide basic to Desktop support for Architecture students; provide more advanced desktop support for faculty and staff. Prepare new staff and faculty computers with software and assist staff and faculty in migrating data Setup and Implement Papercut print management software for the School of Architecture, create installation instructions for new incoming students, created print kiosks for plottersArchitecture Lecture Series – manage student workers who setup and record lecture series events, maintain Network attached storage (Synology) with all video, audio, presentation files, manage student workers providing video editing services, upload finished content to Vimeo and coordinate content being added to SOA website.Assist in setting up computer labs / studio desks with computers – 200+ students, work with department head and wood shop to implement custom made desk setup solutions, mount hardware, create custom solutions in wood shopExperience with Makerbot 3D printersMicrosoft System Center Configuration Manager – work with Campus IT department in learning hosted campus MS SCCM for deployment in SOAMaintain inventory of computer towers and monitors for deployment in studiosDesktop and laptop repair Stay up to date on current technologies and make recommendations for new technology solutionsAssist with various SOA run special events: Exchange – End of school year exhibit of student work, festivals, accreditation reviews.

Meet with rental and programmatic clients to go over technical needs for eventsMaintain inventory of sound equipmentBasic lighting setup for events using ETC Element lighting system, adjust lighting in catwalk as well as on balcony and stageAssist director with event setup, planning and building operations as requestedParticipate in Theater Tech Training program, assist instructors with technical needs for program, as well as showing participants around the facility and explaining equipmentWork with larger productions to acclimate their staff to the facility & equipmentSetup and run sound, lighting and projection equipment for events in the facility as well as setup any equipment for outdoor events in courtyard.Setup other equipment for events such polycom conference system or other equipment needed by the eventWork with other theater technicians to acclimate them to the theater equipment and prepare any lighting setup for events

Supporting 150+ end usersWork in fast paced environment with little oversight, handle multiple issues and projects Assist with planning projects and implementationAssist with developing and implanting operating proceduresUpgrade Windows 2000 AD to Windows 2003, Begin prep for migration to 2008. Migrate end users to new active directory OU as well as their files from old file server to new file serverMigrate Windows 2000 domain to Windows 2003, migrate physical servers to VMWare. Migrate virtual hosts to new virtual host server. Migrate servers from 2003 to 2008 Create base server and workstation images for rapid deployment of servers or workstationsReplaced OTRS ticketing system with Spiceworks. Migrate during server operating system upgradesMaintain and order supplies for copiers and printers as well as schedule service callsProvide support for Windows XP and Windows 7 along with Office 2003 – 2007Installation and testing of network/phone wiring including wiring two computer labsMigrate Windows XP systems to Windows 7Assist in maintaining Microsoft Exchange Server 2007Prepare new finance server with MIP to replace existing Microsoft Dynamics serverBasic support for Microsoft DynamicsPC cloning, PC Refresh, virus removal, user migration, operating system migration, server, laptop and desktop hardware troubleshooting and repair, basic data recoveryUpgrade existing 100Mbit network infrastructure to gigabitResearch equipment and software purchasesAssist with communicating with Technology vendors for any agency needsBasic support for Android & iOS with Microsoft Exchange emailUpgrade existing wireless access points to Cisco Small business access points, then upgrade wireless infrastructure from Cisco Small business access points to Ubiquiti Unifi Access points with internal and guest networksDisaster recovery - rebuilt crashed finance server and file and print server 'on-the-fly' into different hardware when existing failed

Respond to requests for assistance from end users through phone, email and in-person supportAssist end users on phone with connecting to wireless networks as well as the company VPNCreate and deploy images for laptops and desktopsMigrate end users from desktops to laptops Repair and refurbish desktops and laptops to be sent to broadcasting trucksConverted website documentation into wiki documentationTroubleshoot, maintain and repair Worldspan travel software and printers for travel departmentResearch and test software solutions for possible use in the companyAssist with installation of copiers and provide end user support

Coordinate with IT staff moving end users computer and phones Image new laptops and desktops for placement with end usersRespond to help desk support requests and help end users with any issuesDiagnose, Repair, upgrade, refurbish large volume of laptops and desktops for placement with interns and contractorsRemove hard drives from equipment to be retired and send to be destroyed Inventory and palletize equipment to be sent for recycling

Respond to requests for assistance with computer, point of sale and fuel site systemsOpen and complete help center tickets and provide immediate support to end users through remote support softwareComplete and open help center tickets and close resolved tickets Coordinate with other IS areas to resolve problems when neededMonitor Nagios for network outages and help center email. Contact sites and work with end users to restart or diagnose equipmentSchedule service calls for broken or malfunctioning equipmentMaintain documentation of current problems and resolutions to assist end usersReset passwords and unlock user accounts in active directory

Digitize invoices and work orders as well as organize files once digitizedWork with IS on procedures, maintenance and repair of computer systems in branch officeAnswer phones in national residential call center, address any general questions, route calls to appropriate customer service representative

Planning and implementation of client projectsManaging of other contractorsClient liaison Coordinate with other business areas to ensure service level agreements are metDevelop and implement operating proceduresContracted to the following companies: Siemens Business Services at PNC Bank, Configure, CompUSA Home Installation and CompUSA Business Services

Installation/replacement of IBM POS systems in various retail establishmentsOn-site usage support of newly installed systems