Spinnaker Support is the leading global provider of Oracle and SAP third-party support and managed services for mid-size to Fortune 100 global enterprises, and we are about to disrupt the Salesforce services space. Customers choose Spinnaker because they trust us. They trust us because our team exhibits these traits: competence, consistency, sincerity, reliability, commitment, and integrity. The company is growing, and we are hiring aggressively across numerous areas to meet current and forecasted demand. Come explore the possibilities.The Vice President, Global Support Services for JD Edwards is responsible for the success of the application support business in terms of revenue growth, gross margin performance, infrastructure and customer satisfaction through services provided by the global support team.

When the opportunity arose to lead the technology product vision, strategy and roadmap for QSG, I welcomed the chance to impact organizational direction and profitability through leading edge technology and people. • Directed teams in the creation of a world class application software suite for international organization that develops and supports products across JD Edwards, Oracle Enterprise Business Suite and ERP Cloud• Spearheaded pivot from On Premise to Cloud-based solutions, capturing new market channel• Secured 50+ new Cloud solution accounts• Partnered with CEO to lead the transition from contractor workers to in-house Installation, Training and Security teams• Initiated the creation of the India Development Center, increasing new product development capacity by 500%• Achieved extremely high team retention by hiring the right talent, understanding team member drivers, motivating career growth and instilling a productive, fun culture• Greatly improved efficiency of the product inspection and release testing process and boosted efficiency, via implementation of Automated Testing tools (ACRA)• Built the technology vision, strategy and roadmap and influenced cross-functional engagement for delivering exemplary customer service and innovative products• Led collaboration to re-brand the product line, achieving a sense of team ownership and company cohesion and new levels of market recognition• Earned selection as an Oracle “Gold Partner” for 5 years by reaching across organizational boundaries and cultivating partnerships with Oracle leadersGROUND BREAKING PRODUCTSAuto Secure: https://www.prweb.com/releases/q_software_launches_autosecure_the_fast_route_to_role_based_security_in_jd_edwards_enterpriseone/prweb17089268.htmQ Cloud Security Audit https://www.prweb.com/releases/2017/02/prweb14024919.htmhttps://www.prweb.com/releases/2018/03/prweb15300247.htmQ Cloud License Audithttps://www.prweb.com/releases/2018/04/prweb15408640.htm

My tenure at Oracle was progressive and marked by massive change, learning and impact to the bottom line. The Tools and Technology ‘layer’ of the JD Edwards EnterpriseOne solution provides the framework to the Application Development team to create business friendly, first class ERP applications.• Led a team of 100 (directs include 8 Managers across the U.S. and in India) in developing and servicing a world class application software suite toolset• Established the foundation of the Oracle JD Edwards EnterpriseOne ERP Application Suite• Converted key talent from contractor status to Full Time Employees and created the Internship program, leveraging and retaining leadership and technical talent in India• Orchestrated the development of EnterpriseOne enhancements over 8 years:- Introduced E1 Pages- Enabled the 9.1 User Interface ‘Skin’ change- Carousel Navigation- CafeOne- Watchlists- Security Enhancements like Open SSL, User Password Hash, File Whitelist• Facilitated over 10 software product Patents, including:- Co-authored US 7,536,294 B1 – Method and Apparatus for Translating Computer Programs. Submitted January 2002, accepted May 2009

The Director of Support Development leads an international, 24/7/365 support team that addresses technology fixes at the root level. Responsibilities also included internal work with client escalation managers and also ‘C’ level executives of Fortune 500 companies that utilized our solution.• Directed a large offshore/onshore team of Directors, Managers and Architects driving Performance, Web Runtime, Foundation and Platform Technology teams• Led the product lifecycle development process from conception to customer delivery and product servicing, ensuring cross-functional team alignment with business objectives• Created new product development capacity through the establishment of the India development site, harnessing the excitement for new technology development and motivating top team performance• Revitalized relationships with Oracle Customer Support and guided escalation resolution through collaboration• Transformed cross-functional interactions into value add, long-term strategic partnerships• Established performance benchmarks for JD Edwards Applications by partnering with industry-leading Cisco, IBM and SPARC

I led the team (25 architects and software engineers) responsible for designing, packaging, promoting and implementing the core set of applications supporting the entire EnterpriseOne toolset. I was proud that my team paved the way for the EnterpriseOne application to be built and grow into the industry-changing solution it became.• Led the OET team in EnterpriseOne / OneWorld in administration applications development with the internal JD Edwards toolset:DESIGN TIME TOOLS Managed the Design Tools team that comprised Forms Design Aid (FDA), Report Design Aid (RDA), Table Design Aid (TDA), Business View Design Aid (BDA), all 4GL basedMANAGEMENT AND PACKAGING TOOLS Object Management Workbench, Product Packaging, Translation ToolsAPPLICATION DEPLOYMENT TOOLS Update Center, Change Assistant, Update AssistantAPPLICATION CONFIGURATION TOOLS Security Workbench, Workflow, User / Role Management