Manager - Supply Chain And 3Pl Operations
Seattle, Wa, Us
Led the 3PL Operations for the Amazon North American Fulfillment Network Perform vendor management across all 3PL operating warehouse locations that augment the Amazon Fulfillment Center Network. Responsibilities include Inbound/Outbound (IB/OB) Forecasting/planning, monitoring warehouse transactional volume, driving best practices between IB/OB and Inventory process paths, Kaizen events and continuous improvement opportunities, metrics monitoring and data reconciliation, troubleshooting of systematic issues between Amazon and 3PL WMS and aligning the 3PL network with the Amazon FC network through best practice sharing and process alignment. Accomplished significant year over year volume through focused capacity and improvement projects, representing 255% increases from 2015 to 2016.Lead and define 3PL fulfillment operations within North America, have led projects for improvements for on time shipment metrics, customer delivery performance accuracy, damage and defect rate reductions, stow efficiency and cube utilization, peak season operational planning, inventory control and throughput maximization. Managed successful launch and closure of 3PL sites within Amazon fulfillment network in 2015. Maintain strategic Amazon 3PL partnerships with external fulfillment vendors, this also includes close coordination with Amazon 3PL teams in Europe, Japan and India Manage technology projects for 3PL technology platforms to drive efficiency within network; specifics projects include customer order cancelations, LTL/parcel carrier transitions, warehouse transfer processes, Purchase Order Silent Receive, Messaging integration Migration, Part Catalog Dimensions/Weights updates, Dynamic ship method flips, Fulfilled by Amazon/Warehouse Deals; these projects have resulted in enhanced customer experience and optimized vendor performance