Opening my 4th BioLife Plasma Center in the Takeda network.Lead all sectors involved in project management of opening center to include recruiting/hiring, training, marketing, facility setup, equipment testing and calibration, facility turnover, community relations w/local chamber, as well as creating a robust process plan to include all layers of center operation.

Opening my 3rd BioLife Plasma Center in the Takeda network.Lead all sectors involved in project management of opening center to include recruiting/hiring, training, marketing, facility setup, equipment testing and calibration, facility turnover, community relations w/local chamber, as well as creating a robust process plan to include all layers of center operation.

• Receive and review new claim files.• Apply claim handling procedures to process claims, initiate payments, and close claim files Communicate with customers and associates by phone and through other channels• Use Ally systems and technology• Participate in special projects involving innovation and process improvement.

• Receive and review claim information• Apply claim handling procedures to process claims, initiate payments, and close claim files Communicate with customers and associates by phone and through other channels• Use State Farm systems and technology• Assist with development of new hires

• Manage daily operations of tellers/customer service reps and all transactions.• Responsible for meeting a high level of standards and performance driven goals• Responsible for following all state, federal and bank policies/regulations regarding customer financial privacy and laws on financial institutions.• Training and development of tellers/customer service reps on products and services and following banking guidelines, regulations and operational procedures.• Responsible for ordering supplies, scheduling and staffing of branch• Flexible in assisting and supporting other branches as needed.• Leading weekly/monthly training within branches and at manager meetings• Focused on providing top notch customer service through resolving concerns and complaints and taking care of customer’s needs.

• Handled 80-100 inbound calls regarding credit cards and line of credit accounts. • Responsible for meeting a high level of standards and performance driven goals Following an ever- changing procedure database• Focused during each customer interaction with performing account analysis and providing need- based referrals• Always geared toward providing one call resolution

• Logistical planning of vehicle moves• Managing payment process for vehicles purchased and picked up • Responsible for hiring/coaching sub-contractors and their development• Lead and manage customer service procedure for walk-in and phone customers • Responsible for overall office operation including providing service to sellers, and buyers and managing a staff of 12 (including, customer service reps, dispatchers and title clerks)

• Manage staff of 85 bankers and supervisors as well as their development.• Lead monthly call center meetings for employees and weekly supervisor meetings. • Manage quality control program through call monitor review and banker coaching • Manage system development training and implementation committee.• Assist with hiring, development and terminations.

• Providing customer service• Meeting daily and quarterly sales goals Meeting daily talk and availability times• Current and potential customer retention and growth Lead and motivate coworkers in weekly sales meetings• Assisting with opening and maintaining new deposit accounts• Provide and service borrowers needs through multiple loan products, referring customer to the correct department based upon financial needs and desires• Providing sound financial advice in relation to the procedures of the products and services offered through the financial institution.