Developer in Intelsat ServiceNow instancesAdministrator for Intelsat ServiceNow instancesDevelop Scoped Applications within Intelsat instances to meet end user requirementsWorked with end users to utilize standard ServiceNow solutions, customize solutions, or develop solutions that met business needsProvided guidance to management and leadership on paths forward regarding internal development of our ongoing projects and possible products for considerationProvided end user guidance and training on applications and solutionsUtilized JavaScript to customize and develop solutions as necessitatedConfigured and maintained the Intelsat Azure connector and certificate refresh for SAML/SSO authentication and provisioningCoordinated with multiple teams to perform integrations of data from various data repositoriesPerformed re-architecture of the Intelsat ServiceNow instance to Oracle Cloud procurement integration moduleAnalyzed previous solutions for improvement and modificationsProvided end user guidance and development options with regards to transforming SharePoint forms into Service Catalog Items in ServiceNowDeveloped user self-empowerment modules to allow for minor controlled updates of configurationPerformed SOC3 audit information gathering and documentation

Provided support and assisted with Intelsat inventory migration and adoption within ServiceNowPerform administration duties to include user assignments, work with various system integrationsDevelop solutions at the demand of our end usersPerformed analytic report of capabilities and guidance on available plug-ins

Designed and programmed subchannel power monitoring tool for the new EPIC satellite platform that increased efficiency and reduce call length across the Intelsat NOC.Performed UAT testing for several new applications and tools for the NOC.Created Efficiency improving procedures to enhance workflows.Developed quick reference guides for ease in training and everyday troubleshootingPulled metric data to identify performance and offer improvements.Provided advice to supervisors and colleagues regarding applications and procedures.Communicated with all levels of customers, from technicians to VP level.Provided training and mentorship of colleagues in aspects to improve their knowledge base.Participated in Focus Group meetings to improve functionality and morale in the NOC Provided technical support and advice to customers for a variety of network related issues.

Provided technical support and assistance to customers across the globe. Performed in-depth troubleshooting to restore customer networks via satellite connection.Analyzed RF spectrum and provided guidance to customers to include remote troubleshooting of complicated satellite communication equipment.Assisted customers with initial access to Intelsat satellites and maintained accurate logs of all access times. Provided customer support in a rapid paced environment while maintaining adherence to standard operating procedures.Provided customer support and issue resolution through remote communication methods.Provided technical guidance to resolve outstanding issues with customer communication networks.

Provided Intelsat Level 2 with support in the transition of the Intelsat 17 satellite.Coordinated multiple, multinational customers to ensure organized transition of services.

Perform computer repair and provide advice and support to customers.Installed software at customer request and performed maintenance on computer systems as requested.Aided customers with numerous applications and operating system issues.

Maintain satellite links to vital mission critical locations while performing troubleshooting on the satellite network, while performing installation, maintenance and repair of electronic subsystems in the STEP Teleport facility at Okinawa Japan.