My Customer Success journey, in start-ups and mid-size companies, has provided me with a unique and comprehensive understanding of the entire customer lifecycle to make successful decisions. I've supported high volume brands, advocated for customer growth, and navigated the challenges of entrepreneurship firsthand.As a Customer Success Manager I have played a pivotal role in ensuring our customers achieve their desired outcomes and derive maximum value from our innovative solutions. I am responsible for driving product adoption, building and nurturing strong relationships with customers, and proactively managing their success journey. By acting as the primary liaison between customers and internal teams, I facilitate seamless post-deployment support, address challenges, and identify opportunities for growth and expansion.My professional trajectory spans various key roles. As a Customer Success Manager at Platform.sh, I showcased adept project management skills during customer onboardings, spearheaded critical presentations, and significantly reduced churn by effectively collaborating between management and technical teams. My tenure at DEX Imaging and Knight Office Solutions, as a Sales Executive, had me involved in strategic B2B cold calling, and I effectively leveraged business reviews to nurture existing relationships and discover fresh opportunities. At Airstream of Austin, I honed my sales techniques to meet monthly quotas and increase my book of business. My roles at Shopgate, Volusion, and Rackspace Managed Hosting further underscored my talent for customer relationship management, from saving significant monthly revenues to introducing changes that transformed unsatisfied clients into promoters.TOOLS Salesforce, Totango, Jira, Zendesk, GSuite, Office365, Asana, Hubspot, Github, Excel, PowerPoint, Zoom, Teams, Slack, Calendly, DocuSign, Cybersecurity, SAAS, PAAS, IAAS, Facebook Ads, Shopify, GoDaddy, Hostinger, Volusion, HTML, Dealertrack, and various proprietary software.
Listed skills include Saas, Salesforce.Com, Account Management, Sales Process, and 39 others.