Brian Sullivan Email & Phone Number

Miramichi, Nb

Execute effective performance management by identifying various improvement areas in a call center environment. Providing effective feedback and coachingProviding training initiatives and professional development areas to staffComplete yearly performance reviews for a technical support staff of 50+ employees as well as a supervisory staff of 5Providing daily, weekly, monthly and/or yearly call center metrics and KPI's to evaluate employees and identify areas of improvement within the businessAssist Human Resources with interviewing/recruitment, disciplinary actions, training and development, employee evaluations and motivational coaching sessionsHandling high level escalations from clients and partnersImplement and adhere to company policies and procedures

Miramichi, Nb

Complete setup of the computer network for the Northumberland Region returning office for the Provincial municipal electionsOn site Network Technician and computer hardware Technician for the Northumberland returning office

Maintaining proper and accurate inventory levels for the entire Miramichi Walmart department storeProcessing and entering directs, vendor and courier delivered products into the Walmart computerized inventory systemMaintaining a clean and safe warehouse/work environment

Audio Engineering, Audio Engineering & Post Production

Network Technician, Network Technician Diploma