Brian Summers Email & Phone Number

• Manages centralized schedule for all training programs for vAuto. This includes training activity byclient type –i.e., strategic accounts, groups etc.• Scheduling mass client training sessions/webinars.• Maintains training records for employees and compile reports and statistics for review. • Provides excellent customer service and promptly respond to inquiries from employees, management, and clients.• Works closely with the department manager to plan for functionality changes, enhancements and new product introductions.

Responsible for direct outside sales and marketing of transportation solutions throughout the Chicagland area. Manage new business development and strategic planning; ensures outstanding customer service including customer contract retention; prompt, courteous and professional service; management of accounts receivable and accurate reporting; and resolution of any customer concerns. Drives new and existing sales within a district while managing, coaching, and developing a team of five customer service oriented drivers.

Insured customer satisfaction by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements and by maintaining consistent and thorough communication with all involved parties throughout the loan process. Obtain required documentation from applicant to complete the refinancing process. Advised prospective borrowers on which home loan products may best suit their needs and their best interest. Responsibilities included interviewing applicants, determining appropriate loan programs and discussing viable options. Completes mortgage loans by monitoring collection, verification, and preparation of mortgage loan documentation; scheduling and completing mortgage loan closing.Meets mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying mortgage loan system improvements. Increase mortgage loan portfolio by developing business contacts; attracting mortgage customers; completing mortgage loan processing and closing; supervising staff. Attracts new mortgage loan applications by developing relationships within the community. Updates job knowledge by participating in educational opportunities; reading professional publications; as well as maintaining personal network.

Guided and directed overall sales operations. Assisted in managing overall operations and administration of store. Delegated responsibilities and monitored overall job performance to ensure accuracy and adherence to company rules and regulations. Managed, trained and motivated employees at Lombard location. Applied marketing skills to increase sales. Surpassed sales objective by determination and by product/service knowledge. Developed and executed promotions, launching new products and services to customers. Cultivated relationships with prospective customers, identified needs, develop effective sales programs, and successfully managed programs through order attainment and transition into daily operations. Assisted with the planning, creation, and execution of the monthly special services. Organized and focused sales efforts and ensured that sales information, tracking and communication system are effectively, accurately, comprehensively and time efficiently managed and kept current. Sell Turtle Wax features and benefits to influence customer decisions in recommending and prescribing Turtle Wax products and services.

Bachelor Of Education (Bed), Physical Education And Health Education

Bachelor Of Business Administration (B.B.A.), Management And Organizations

Bachelor Of Business Administration (B.B.A.), Marketing

Entrepreneurship Certification, Entrepreneurial And Small Business Operations

High School Diploma