Brian S. Email & Phone Number

San Pedro, Ph

San Pedro, Ph

Florida, United States

As a Customer Success Manager (CSM) at Intrigma, I ensure customer satisfaction and foster long-term relationships. I build and maintain strong client connections to ensure high satisfaction and return on investment (ROI). I facilitate the onboarding process, providing training and resources to help customers maximize the product's value. Proactively, I anticipate customer needs, identify potential issues, and resolve concerns promptly. I conduct product demonstrations, educate customers on new features and best practices, and analyze customer data to identify trends and opportunities for improvement. I provide insights and feedback to the product development team, identify upsell opportunities, manage renewals, and strive to minimize customer churn. Collaborating effectively with Sales, Support, and Product Management teams, I ensure a seamless customer experience and advocate for customer needs within the organization. Through these efforts, I enhance customer satisfaction, reduce churn, and drive long-term growth for both the customers and Intrigma. My commitment to understanding and addressing customer needs allows me to foster strong relationships and contribute to the continuous improvement of our products and services.

In my role as a Senior Customer Success Manager at Dear Systems, I have successfully combined my passion for customer advocacy with my extensive background in client relationship management. At Dear Systems, I focused on ensuring a seamless onboarding experience for new clients, prioritizing their needs to build trust from the very beginning. My proactive engagement strategies involved conducting regular check-ins and gathering valuable feedback, which allowed me to refine the customer experience continuously. Through this approach, I identified upsell opportunities that significantly contributed to our revenue growth, showcasing my ability to align customer needs with business objectives.My experience at Dear Systems built upon my previous positions, including my role as a Sales Account Coordinator/Manager at Ingram Micro, where I developed tailored solutions to enhance client satisfaction. This foundation equipped me with the skills to foster strong relationships and effectively address customer challenges. Additionally, my time as a Customer Success Coach at Intrigma honed my ability to create impactful training programs that empowered clients to maximize product usage and achieve their goals.Throughout my career, I have cultivated strong interpersonal and communication skills, allowing me to engage effectively with stakeholders at all levels. I am comfortable utilizing various virtual communication tools and SaaS solutions, ensuring I can address customer concerns quickly and efficiently. My commitment to driving customer success has been underscored by my ability to enhance customer retention rates and develop resources that streamline onboarding processes.Overall, my diverse experiences have shaped me into a well-rounded Customer Success Advocate, dedicated to empowering clients and fostering long-lasting partnerships that contribute to their overall success.

Ncr - National Capital Region, Philippines

Acts as the primary point of contact for accounts who contact IMCE/DBL, via the call routing queue, with a need to place an order, to check a price, to check availability or variety of other questions and problems regarding orders. Is responsible for basic, moderate, and complex functions of order management with speed and accuracy in a fastpaced environment. In addition, I am responsible for developing relationships with customers, the understanding and uncovering of business needs of assigned customers, and matching and introducing IM/DBL offerings to assigned customers to meet needs and grow IMCE/DBL marketshare.

Performs activities associated with selling, ordering, and overall management of a sales area dealing with specialized merchandise that requires knowledge of a unique and/or specialized nature. These activities include researching and utilizing knowledge of highly technical products that are appropriate to their specific and/or unique needs. Also includes responsibility to order specialized merchandise. Incumbents will supervise subordinate sales staff in areas of expertise, exercise judgement within the perimeters of areas of specialized knowledge.Duties and Responsibilities:-listening to customer requirements and presenting appropriately to make a sale;-maintaining and developing relationships with existing customers in person and via telephone calls and emails;-cold calling to arrange meetings with potential customers to prospect for new business;-responding to incoming email and phone enquiries;-acting as a contact between a company and its existing and potential markets;-negotiating the terms of an agreement and closing sales;-gathering market and customer information;-representing their company at trade exhibitions, events and demonstrations;-negotiating on price, costs, delivery and specifications with buyers and managers;-challenging any objections with a view to getting the customer to buy;-advising on product developments and discussing special promotions;-creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;-checking the quantities of goods on display and in stock;-recording sales and order information and sending copies to the sales office, or entering figures into a computer system;-reviewing your own sales performance, aiming to meet or exceed targets;-gaining a clear understanding of customers' businesses and requirements;-making accurate, rapid cost calculations and providing customers with quotations;-feeding future buying trends back to employers;

Pasay City

We provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. We provide support by clearly communicating technical solutions in a user-friendly, professional manner. Duties and Tasks/Essential Functions:Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;Research required information using available resources;Follow standard processes and procedures;Identify and escalate priority issues per Client specifications;Redirect problems to appropriate resource;Accurately process and record call transactions using a computer and designated tracking software;Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;Organize ideas and communicate oral messages appropriate to listeners and situations;Follow up and make scheduled call backs to customers where necessary;Stay current with system information, changes and updates

Region Vii - Central Visayas, Philippines

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.PRIMARY RESPONSIBILITIESResolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Act as the company gatekeeper.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with customer service manager to ensure proper customer service is being delivered.Close out or open call records.Compile reports on overall customer satisfaction.Read from scripts.Handle changes in policies or renewals.

Region Vi - Western Visayas, Philippines

Teaching English as a foreign language (TEFL) involves teaching adults and children whose first or main language is not English. Tasks: -planning, preparing and delivering lessons to a range of classes and age groups;-preparing and setting tests, examination papers, and exercises;-marking and providing appropriate feedback on oral and written work;-devising, writing and producing new materials, including audio and visual resources;-attending and contributing to training sessions;-preparing information for inspection visits and other quality assurance exercises;-freelance teaching on a one-to-one basis;-basic administration, such as keeping student registers and attendance records.

In charge of sales and performance of the outlet and will ensure that the goals/profits are met. Takes weekly and monthly inventories for supplies and maintains optimum stock levels to meet customer demand. Detects waste and avoid excess expense for optimal profit without adversely affecting the outlets performance. Set up measurement matrices and create periodic review systems to ensure smooth functioning of the hotel outlet.

Bachelor Of Science Computer Science, Computer Science

High School