Brian Sunter Email & Phone Number

Redmond, Washington, United States

I am helping to develop the Xbox Gear Shop and stuff.

Greater Seattle Area

I managed the Community Team at En Masse, delighting and informing our players across all social channels while modernizing operations behind the scenes. As a small team we added programs like an influencer-engaging Partner Program and a team of community moderators that monitored our forums and Discord. I led the creation of tools and reports to help properly investigate and prioritize player requests, needs, and complaints. I also actively experimented with new ways to address toxicity by providing rewards for our best community members rather than focusing on punishing the worst. I prepared the Community Team for the next phase of En Masse’s growth as an organization by developing playbooks for recurring content cycles along and handbooks for crisis management. I then led an internal effort to proactively document our processes and results to ensure En Masse was building on successes and actively learning from mistakes.I created new, data-supported customer feedback reports for each our titles and owned the development and management of all En Masse live events in 2018 which included booths at PAX West and TwitchCon along with a community-wide 24-hour streaming event to support Extra Life.

Greater Seattle Area

Killerspin is a leading table tennis brand that has a history of creating exciting products and delivering exceptional experiences that bring people together around the joy of play. I worked to leverage company expertise and resources toward helping modern companies and institutions solve the unique challenges that come with needing to build functional communities from multiple, disparate generations of employees through table-tennis-focused programming and packages.

Redmond, Wa

I provide a range of business and community development services including data procurement and analysis, audience engagement and monetization strategies, and general e-commerce advice for a range of clients in the gaming, creative and consumable goods industries. I also provide merchandise development services including production, logistics and inventory strategy.

Redmond, Wa

I overhauled Penny Arcade's merchandise operation, streamlining the product creation process and improving their supply chain before updating their e-commerce platform and eventually building the necessary infrastructure to add a creative merchandise development and fulfillment operation.I created, led development, and managed the popular Pinny Arcade pin trading program, which has attracted partners including Nintendo, Naughty Dog and Blizzard. I also managed the First Party brand of clothing, built and led Penny Arcade's customer service team, and wrote content for Penny Arcade's front page and "The Gazelle" newsletter.While developing Penny Arcade's merchandise services operation, I led both the physical and software development teams that built a fulfillment warehouse and custom warehouse management software. The resulting merchandise services platform attracted clients including Bungie and Microsoft Studios, providing a range of services including e-commerce strategy, merchandise development, production, fulfillment and customer service. I also ran the merchandise operations for the PAX series of video game conventions, creating consistent annual growth in same-store revenue across all four PAX shows in the United States and Australia.

I managed the input and the output of four product lines: Merchandise, Jewelry, Software and Books. I honed reports, gathered campaign statuses, negotiated with vendors over minimum purchase quantities and production timelines. I controlled order aging, set product mixes and adjusted forecasts based on early response to current offers. I reduced inventory ahead of slumping economies, not only buying stuff and buying it well; but also liquidating and reducing stuff so that it didn't pile up and get all dusty.

Utilized available sales forecasts to manage inventory levels and ensure optimal turns. Required constant communication with contacts both within the Synapse organization and with vendors in order to keep a tight supply-chain by tailoring purchase quantities and timelines, reducing obsolescence without negatively impacting fulfillment schedules and customer deliveries.In short, I bought stuff and I bought stuff well.

Managed the organization, communication and logistics for over $7 million worth of returns from over 600 branches and distribution centers nationwide to key partners and vendors of the United Rentals Contractor Supplies division.

Logged highlights from tape and live-feeds to support NBC Olympic's Emmy-winning diving coverage at the 2004 Olympic Diving Trials in St. Louis and the Olympic Games in Athens. I also helped digitize footage and plan diving highlights packages, becoming an instrumental member of the end of day "tape melt" team that summarized diving highlights for use in generic Olympic highlight reels.

Researched and entered the glossary for a large reinsurance datamart.