Oversaw the expansion of the Caregiver Respite program into Dodge County by researching and compiling a report on the people and organizations providing services to the elderly in Dodge County; researching potential avenues for outreach and education about Elder Network and the Caregiver Respite program; building relationships with people and organizations serving the elderly in Dodge County; and exploring and recommending ways to conduct outreach in rural communities.

Creates an atmosphere of hospitality to ensure the well-being and comfort of guests, as well as a pleasing environmentRegister and fully orients guests to the HouseProvides ongoing information to guest families so they understand expectations of living in a shared community settingInform, clarify and enforce Ronald McDonald House policies and proceduresChecks guest families out of the HouseExplains/clarifies policies and procedures to pertinent medical professionalsDemonstrates empathy and an ability to relate to families in crisisMeets guests easily, gains their confidence and relates to them in an open, compassionate, positive and sincere mannerProvides information to families about activities and services available in the areaMaintains flexibility and open mindedness in carrying out responsibilities of House operations – being mindful of the stresses families face including shared living, medical uncertainty, displacement from home and community, in addition to fear and griefMaintains confidentiality concerning family personal, financial and medical situations, while being sensitive to their needsVisit guest floors on a regular basis to maintain a sense of House activity and family dynamicsDocument interaction and interventions that involve families, volunteers, visitors and staff in order to maintain up-to-date guest file information Inspects common areas on a regular basis to ensure safety at the House. Relays facility issues to the Family Services Director and OperationsEncourages, supports, and supervises volunteer participation in a wide variety of House activities,Accepts and provides written acknowledgement for all House related in-kind giftsResponsible for collection and documentation of guest receiptsRespond quickly to emergency and crisis situations according to established proceduresUpdates the Daily Communication document Updates daily House Report statsData entry and help maintain accurate guest family database

Support outreach efforts to build community awareness and partnerships to maintain and promote visibilityIdentify community agencies, businesses, government, education, and other groups to create awareness of The Arc Build efforts to build awareness of cultural diversity in the region to build The Arc’s capacity to meet their needsSupport regional needs assessment through individual interviews, focus groups, and community conversations to identify unmet needs. Create and report results that will inform the agency and regional response. Work with Legislative Advocacy Coordinator to develop Capitol Connector team, to engage community members on The Arc MN’s priority state and federal issues and support meetings of local Capitol Connector teams. Support and organize efforts to engage southeast MN community members with Disability Day at the Capitol, Tuesdays at the Capitol, and/or Get Out the Vote initiatives.Create & support outreach efforts to engage adults with IDD in self-advocacy. Create opportunities for adults with IDD to strengthen their leadership skills, voice, and the impact they can have within their own and others’ lives. This group will inform The Arc Minnesota southeast region about unmet needs on services and resources in this region.Conduct research and provide recommendations on peer support specialist models that leverage volunteers to support information, assistance and advocacy services, parents and persons with disabilities, and service delivery. Respond to daily operational needs of the Regional Community Coordinator with; Information, assistance, and advocacy inquiries; Providing community presentations to inform the community about The Arc; Supporting Regional Advisory Council project plan that includes development and implementation of programs and services, special events, and fundraising, regional conference.Conduct outreach into the community to share The Arc’s resources

Provided significant support in advertising, marketing, and graphic design through creating and updating posters and brochures, creating Facebook posts and events, and sending reminders of upcoming events and programs through MailChimp Performed data entry tasks to assist the organization in reorganizing after the COVID-19 pandemic Took significant leadership roles in event planning such as organizing the volunteer ice cream social and leading advertising and marketing for the Annual Gala Researched and compiled program statistics from 2019-2021 to help inform company goals for 2022 Performed general receptionist and administrative assistant tasks as needed

Helps prepare foods such as meats, vegetables, baked goods and desserts. Also helps prepare catering orders.Performs cashier duties using the POS system.Perform general cleaning duties; removes trash and garbage to designated areas.Provides service in all retail areas, including cashiering and line serving.Cashiers according to established procedures, maintaining cash accuracy with receipts. Makes deposits at the end of each shift.Inventories and restocks supplies and food products.Sets up serving line, ensuring temperatures are taken, recorded and within acceptable ranges; notifies cooks if food temperatures are not within acceptable limits.Serves hot and cold items to customers.Sets up items for purchase on daily basis.Keeps refrigerator stocked and product rotated using the first in, first out rule.Stocks pantries with correct par levels of food items on a daily basis. Records replenished amounts on floor stock form for each unit. Records refrigerator temperatures on floor stock form daily.Performs other duties as assigned.

• Ensured exceptional guest experiences through attentive service• Greeted customers and answered any questions• Provided attentive service and proactively assessed and anticipated resident needs• Trained in how to effectively provide service to residents with declining physical, emotional, and cognitive health • Built long-lasting relationships with residents

• Establish significant relationships with individual floor community members. • Exhibit genuine concern and interest for residents by being available, approachable and accessible. • Follow up with residents concerning academic and personal success, as well as issues related to community life. • Communicate successes and concerns to the appropriate Residential Life and University staff• Work in conjunction with student leaders to host regular community meetings for all residents of the floor throughout the academic year. • Identify and recruit potential residence hall leaders and facilitate their on-going development as student leaders.• Work to establish a community where students can study and sleep. • Develop a positive living-learning environment that recognizes academic success individually, on the floor and within the residence hall.• Implement departmental academic programs • Promote healthy choices for issues critical to college student success • Be respectful to and show respect for the diversity of all students through support of the Departmental Statement on Diversity. • Recognize positive contributions, academic success and personal development of community members.• Understand, explain, enforce and abide by all Residential Life and University policies, regulations and procedures • Be cognizant of current student, hall and campus issues• Act as an initial source of support for students who are experiencing personal or academic concerns. Proactively initiate “Critical Issue Chats” with students who demonstrate concerns. • Know resources available on campus and make referrals as necessary/appropriate. • Facilitate the Roommate Agreement process; assist students who request mediation of roommate conflicts and/or refer students to the Residential Life room change procedures. • Maintain frequent communication with Residential Life staff and respect confidentiality concerning content and process of such discussions

• Monitored attendance in order to determine voting eligibility of each representative and ensure the accuracy of attendance and voting placards prior to each General Assembly meeting.• Recorded and kept accurate minutes of all RHA meetings.• Created and maintained a copy of a complete Community Council list updated periodically throughout the year.• Was responsible for contacting Community Councils and their respective advisor(s) if the RHA Representative is in abandonment of their position • Ensured, prior to the start of each General Assembly meeting, that quorum is met so business may be legitimately transacted.• Served as chair of the Residential Development Committee

Co-Chaired Student Government Civic Engagement Mobilization Committee in order to promote civic educationPlanned, organized, and executed voter registration, voter education, and GOTV events on campus with various on- and off-campus partners Distributed CEEP non-partisan candidate guides to students and campus partners Advocated for the creation of a campus wide, institutionally supported Civic Engagement Education committee and worked with administration to see this goal through

• Organized, planned, and help execute the Students United Advocacy Conference and Advocacy Day at the Minnesota State Capitol• Organized and help plan the Students United Advocacy Trip to Washington D.C. • Help other Directors in the office as needed

• Serve as a source of information on campus on campus regarding Minnesota State System policies and State and Federal legislative matters and how they align with Students United’s platform and legislative agenda.• Create, maintain, and expand partnerships with students, faculty, and staff who can help advance Students United’s vision of becoming a more effective influencer of higher education policy and laws.• Recruit volunteers to help with legislative events and advocacy actions.• Manage legislative and civic engagement outreach and events.• Design, propose, and host at least three (3) Legislative Events on your campus each year

• Became an advocate for the Supplemental Nutrition Assistance Program and knowledgeable about relevant qualifications• Conducted outreach at partner organizations, which included:• Assisted with client follow-up and make calls to clients• Provided feedback to Second Harvest Heartland as to the needs of the community