My role as the Vice President of Enhanced Security Solutions, Inc. involves being responsible for the development, implementation and management of state wide safety and security programs and services, which enhance the safety of the our clients, with the protection of all facilities and property which include leadership and management of hiring, training, direction and supervision. I work closely with leadership, team members, and the local community to direct and administer services and programs which contribute to a safe and secure environment. I ensure adequate emergency preparedness planning and training. I review all management reports to ensure all pertinent information is included.I document positive performance as well as disciplinary actions done by Directors, Manager and Officers following departmental and company policies. I maintain and manage the Emergency Notification Systems. I maintain liaison with local, state, county, and federal emergency responders.I develop and manage department budget, staffing schedules, payroll costs, and purchasing. I oversee all investigations, incidents reports done by officers and managers. I plan and direct activities for parking management, traffic and crowd control. I make constant contact with both customers/team members to provide optimal service. This includes contact with all clients in an effort to provide/obtain pertinent information needed for high levels of customer service, investigations, etc. I respond to suspicious, unusual or emergency situations using the appropriate escalation of force up to and including armed response by following established protocols. I continuously research best practice methods and technology for maintaining a safe and secure community. I serve on committees i.e. Risk Assessment Team. I also manage websites, advertising, and social media account for the company.

My duties included but were not limited to covertly monitoring suspicious individuals by posing as regular employees or monitoring video feeds in a control room. I would also perform investigations and stings on warehouse employees suspected of committing theft or fraud and interview each employee suspected of theft. I would safely apprehend and detain employees in order to interview them and then notify the police so law enforcement officers can make an arrest. I would work with detectives and criminal investigators to solve incidents of theft inside the warehouse. I would be available to provide court testimony if asked. I would assist installation teams in order to correctly place cameras inside the warehouse.

I was responsible for developing new business opportunities through cold calls and lead generation. I performed initial site inspections for new clients. I would asses the need/scope of work for each client's site. I would assist in writing proposals based on the scope of work I would act as the liaison between Company and Contractors, and Owners. I would develop new business, follow up on leads and manage relationships. I would communicate with clients via outbound calls to discuss upcoming projects. I would track all data in regard to profiles, communications, and tasks within a CRM. I would respond to questions and solve problems, work with key players in Operations. I would meet with customers on construction sites and/or at our corporate office.

I would drive the execution of the business through the Team Leaders and motivates team members to achieve the best results and to drive continuous process improvement. I would assume responsibility for the overall management of the branch to insure successful integration and partnership with all Brink’s routes. I would support the Branch Manager and/or Regional Vice President in providing the direction necessary to organize the daily logistics and aggressively develop a profit driven organization. I would Identify ways to improve management of costs, continually improves efficiencies and drives services to positively impact business results. I would identify new opportunities for Brink’s clients to be introduced within the appropriate markets. I took the time to understand the competitive circumstances to include their identity, operational characteristics, market pricing and market impact. I would proactively reduce risk exposure and ensure implementation of measures to reduce worker’s compensation injury costs and security losses within the market. I would establish and maintain accountability on all levels of the cres to maintain positive employee relations and work environment. I would maintain the highest level of integrity, dignity and standards internally and externally to maintain high ethical standards and protects the Brink’s reputation by delivering high quality, reliable routes and services which meet customer expectations. I would ensure proper recruitment, selection and training, while mentoring, coaching, and developing the teams for each route. I would establish profitable relationships by maintaining good communications and service levels with customers

I would be in charge of maintaining store staff by recruiting, selecting, orienting, and training employees. I would need to maintain store staff job results by coaching, counseling, and disciplining employees by planning, monitoring, and appraising job results. I would need to achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. I would identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. I would insures availability of merchandise and services by approving contracts; maintaining inventories. I would need to formulate pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales, and studying trends. i would assist in merchandise advertising by studying other companies advertising, sales promotion, and display plans, and would then analyze operating and financial statements for profitability ratios. I would secure merchandise by implementing security systems and measures. I would protect employees and customers by providing a safe and clean store environment. I would maintain the stability and reputation of the store by complying with legal requirements. I would determine marketing strategy changes by reviewing operating and financial statements and departmental sales records. I would maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. I would contribute to team effort by accomplishing related results as needed.