Guiding Mars in its transformation of North American Operations.

Responsibilities include engineering, customizing and integrating RightAnswers Unified Knowledge Suite with several helpdesk systems, based on client specified requirements. Writing fixes and core logic for the base product when necessary. Pre-sales support including development estimates and theoretical project scopes are common events. A healthy part of all Engineering at RightAnswers is a strong focus on client relations and satisfaction.Portal IntegrationsThe Unified Knowledge Suite has become the RightAnswers focal product. The portal delivers RightAnswer's knowledgebase content through one searchable and customizable interface. This helps the end user to solve their own issues as part of a self-service concept as well as opening and managing help desk tickets when no solution to the problem was found. Common customizations of the portal include the following. Integrations to BMC Remedy ,BMC Magic, Front Range Heat, CA ServiceDesk, Peregrine Service Center, HP Open View and HP HPSM helpdesk systems.User interface changes that not only include look and feel but also custom Portlets for such services as RSS feeds, custom request forms and work flow related solutions.Use of several forms of authentication protocols like NTLM, LDAP, and Kerberos to access user information from Active Directory, Sun One and NDS.Implementation of RightAnswers Mail listener, Knowledge Explorer RightAnswers File share, website and database crawler as well as Enterprise Gateway an access point for other search engines such as Google appliance and SharePoint. Implementations supporting mobile devices that require not only specific user interface requirements but often custom authentication/authorization schemas and third party application integrations.Project and customer relationship management. The integration and QA phase can take as long as one year, so keeping the customer confident, informed and involved is a large part of a successful deployment.

Responsibilities include writing and maintaining PowerLeap'sE-Commerce applications and website.I also Co-Wrote the InSPECS E-Commerce Application.InSPECS (InSPECS Project)The InSPECS Project spawned from the E-Commerce need for PC Hardware companies to be capable of knowing key hardware specifications about a customers PC. So they could recommend compatible hardware upgrades dynamically without the need of a human intervention.InSPECS was featured in the April 04 issue of PCworld Magazine in the Hardware Tips Atricle.InSPECS was written as a combination of VC++ and Java using Java Native Interface.InSPECS handles Processor Upgrades and Memory Upgrades, Video Card, Hard Drive and Peripherals.The application is currently run from PowerLeap's website but it has been featured on numerous websites and recommended on many forums including the forum at dell.com.Company WebsiteDeveloping and maintaining the company website and E-Commerce applications.

Responsibilities include creating software for the healthcare education and debugging and maintenance existing supported applications. Maintaining and upgrading the company website. Creating marketing applications for mass distribution.Educational Applications (Video Trainer Project)Video Trainer has been implemented by such organizations as AORN (Association of registered nurses), N.I.S.H.P.I.D and SGNA.Video Trainer has also been featured in "Infection Control Magazine".Video Trainer was created using Visual Basic 6.0, HTML, JavaScript and SQL.The application was implemented in SPD (Sterile Processing Department) and OR (Operating Room) departments in five of the largest New York City hospitals and several of the largest New Jersey and Pennsylvania hospitals.Company WebsiteDeveloping and maintaining the company website and Integrated with Vista Accounting Software to create client reports. Marketing ApplicationsDeveloping marketing presentation DVDs for mailings, the disks contained an auto run slide show with sound, animated graphics and video.