Led the creation and deployment of Capital One’s first consumer-facing facial recognition pilot, providing a new “ID + Selfie” experience for 1.7 million customers and reducing the fraud rate by 70% in the pilot use case during its first year after launchAuthored Capital One’s first customer-focused “Biometrics Perspective,” establishing how Capital One intends to use biometrics for identity verification and defining a customer-first privacy protection strategyCoordinated a cross-organization planning and assessment group that identified a $100 million opportunity to reduce customer friction and improve application success rates by “pre-filling” credit card and bank account applications from first-party & third-party data sources Co-created the first identity-focused service blueprint of the credit card acquisition process, identifying a $10 million opportunity to improve the Know Your Customer process

Launched the integration of Capital One’s Single Sign-On with Authentify, the U.S.’s first bank-led identity verification service• Navigated through multiple changes in strategic direction and technical architecture while leading Capital One to be the first bank ready for a full-scale customer launch• Coordinated design, front-end development, back-end development, user testing, QA, customer servicing, fraud servicing, business strategy, marketing, legal consultation, and compliance consultation across two dozen teams• Guided product launch through Capital One’s extensive risk mitigation processOversaw the overhaul of Capital One’s document verification user interface, reducing credit card application drop-off rates by 5% and enabling the roll-out of the Walmart credit cardLeveraged A/B testing to improve Capital One’s first-time login success rates by up to 33%Consolidated the External Identity services into a product line of reusable bundled solutions, decreasing client onboarding time by up to 25% and monthly maintenance costs by up to 10%

Promoted to newly created Application Manager position to lead program-wide software development, operations, and cybersecurityManaged a portfolio of all 7 Priority Telecommunications Services (PTS) software applications, with a $2 million annual budget and $3 million project budget, by providing product management oversight for the 14-person Agile development team• Spearheaded the use of data-driven decision making, including the use of Google Analytics, across the product portfolio• Terminated work on low-priority projects to focus resources on the highest value applications• Mandated automated testing for all new software development• Initiated and implemented the rollout of Agile scrum and Kanban across the programCommissioned the redesign of the flagship PTS web application to support a 10-fold increase in the user-base, the largest in the program’s 25-year historyFormulated the $1.6 million migration of the 19-server PTS application suite from an on-premise environment to a FedRAMP Moderate cloud instance, which would dramatically improve security controls and development flexibilityDirected a $2.2 million software development and operations initiative to deliver Continuity of Government readiness reports to the Department of Homeland Security (DHS) and the White House• Supervised and prioritized development to create the reports, respond to new requests from DHS and the White House, and improve the backend systems that provide the report data• Led the project proposal, including developing the project plan, basis of estimate, cost estimates, and schedule

As a member of the 42Six leadership team: • Created and implemented strategic plans to align the division’s work with corporate goals• Oversaw hiring of senior staff• Oversaw the assignment of staff to new projectsSupervised a staff of 9, providing mentorship, training approval, bonus and salary recommendations, and performance evaluationsDirected a 10-person multi-disciplinary, Agile team that redesigned the $1.5 million Program Management Review (PMR) Tool as a scalable web-based internal application to centralize corporate data, simplify the business process, and reduce the amount of manual labor required for 800 users to collect and report the status of 500 CSRA programsLed a 7-person multi-disciplinary, Agile team that created the DHS Priority Telecommunications Services (PTS) Dashboard, a database-driven, multi-screen web application which provides a summary overview of PTS system status to two dozen managers and analystsManaged both the budgets and staffing plans for the PMR Tool and PTS Dashboard, ensuring that the projects remained on budget and on schedule through multiple changes in scope

Led the International Energy Outlook modeling and analysis team it increased from 15 to 35 people• Collaborated with economists, mathematicians, statisticians, developers, and management topublish the U.S. Government’s flagship international 25-year energy projection• Improved project management oversight and processes to streamline report publicationManaged a project to improve the reliability, accuracy, and flexibility of the EIA International Energy Statistics Oracle databaseDeveloped an SQLite database to reduce the team’s time spent extracting and analyzing model results from days to hoursDeployed the first modern version control system (Subversion) in the Office of Energy Analysis to decrease the time required for identifying and correcting errors in the international energy model from hours to minutesImplemented an issue tracking system to improve documentation and streamline status report meetingsOversaw the creation and implementation of a new employee onboarding program for EIA

Converted the world electricity forecasting model from Fortran to Python, making the model more accurate, easier to maintain, and quicker to debugBuilt an SQL-based process that creates international historical energy estimates, improving the accuracy and usability of the data used in EIA’s international modelsDirected a cross-agency team that developed an intranet tool to improve internal communication and staff productivityPioneered a new model that incorporated international renewable energy policies into EIA’s international electricity forecastsProduced the 25-year electricity forecast for the International Energy Outlook

Redesigned the gasoline price monitoring program, improving model efficacy and efficiency by increasing prediction accuracy by 10% and decreasing run time from 4 hours to 30 minutesTaught a STATA programming course to new employeesConducted statistical regressions and created charts for the 2006 Hurricane Price Gouging Report