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Brian T. Wolfe is listed as Vice President Global Customer Experience @ HARMAN International | MBA at HARMAN International, a company with 10 employees, based in Los Angeles, California, United States. AeroLeads shows a work email signal at harman.com and a matched LinkedIn profile for Brian T. Wolfe.
Brian T. Wolfe previously worked as Vice President Global Customer Experience at Harman International and Customer Relationship Management Account Executive at Salesforce. Brian T. Wolfe holds Mba from The University Of Kansas.
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AeroLeads found 1 current-domain work email signal for Brian T. Wolfe. Compare company email patterns before reaching out.
Energetic and proven senior leader with over 20 years of experience in the Customer Experience and E-Commerce space. Spent the first 10 years of my career in management consulting for Deloitte and Accenture gaining deep experience in Direct to Consumer/Customer Experience strategy, operations and technology. Subsequently, for 3 years I was a Customer Relationship Management Account Executive for Oracle and Salesforce.com. Now, for 10 years, I have been using my background to lead Customer Experience operations for the world’s most reputable audio company. My mission is to deliver an exceptional end-to-end customer experience for HARMAN's $4B Consumer Division, which includes iconic brands such as JBL, Harman Kardon, and AKG. I have developed and implemented a strategic plan to enhance customer satisfaction, loyalty, and retention, while supporting Ecommerce growth from $24M in 2015 to over $350M in 2023. I have also enabled and optimized new channels of communication, such as live chat, social media, sms, WhatsApp, and virtual assistant, to meet the evolving needs and preferences of our customers.We have also recently created a net new Voice of the Customer program within Harman Consumer. We are actively seeking out end user feedback such that we can continuously improve our products.
Listed skills include Crm, Management Consulting, Strategy, Business Process Improvement, and 46 others.
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A career timeline built from the work history available for this profile.
Stamford, Connecticut, US
- Lead global customer experience operations across 9 regions: Americas, APAC, China, EMEA, India, Japan, Latin America, Russia and South America. Roughly 90% outsourced, 10% in house- Responsible for end to end direct to consumer experience for $3B Consumer Division. Handle greater than 300k interactions per month- Developed a strategic plan with 24.
Dublin 2, IE
- Healthcare – Customer Service Desktop / Call Center Operations. Lead Executive for Customer Service Desktop evaluation and implementation project. Finalists included Pega, Siebel and Microsoft CRM- Healthcare – Customer Service Strategy. Developed a service delivery strategy for a large national health plan to consolidate operations from three.
Worldwide, OO
- Healthcare – Customer Service Desktop / Call Center Operations. Project Manager responsible for delivery of “Unified Service System” initiative. Implemented concierge customer service model for large health plan- Manufacturing – Contact Center Operations. Led team of Deloitte and client practitioners through the implementation of an enterprise – wide.
Other employees you can reach at pioneerelectronics.com. View company contacts for 10 employees →
Chrystal Schluter
Colleague at Harman International
Brookfield, Connecticut, United States, United States
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JE
Jaysson Egno
Colleague at Harman International
Tanzania, Tanzania, United Republic Of
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AP
Artem Parshukov
Colleague at Harman International
Nizhniy Novgorod, Nizhniy Novgorod, Russia, United States
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PK
Praveen Kandregula
Colleague at Harman International
Andhra Pradesh, India, India
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JF
Joshua Fiore
Colleague at Harman International
Warren, Michigan, United States, United States
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徐圣军
Colleague at Harman International
Fengxian District, Shanghai, China, China
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SK
Shinya Koizumi
Colleague at Harman International
Japan, Japan
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Issam Shah Farooqui
Colleague at Harman International
Karāchi, Sindh, Pakistan, Pakistan
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SS
Sirirat Seesaun
Colleague at Harman International
Phra Nakhon, Bangkok City, Thailand, Thailand
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SM
Scott May
Colleague at Harman International
Royal Oak, Michigan, United States, United States
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Quick answers generated from the profile data available on this page.
Brian T. Wolfe works for HARMAN International.
Brian T. Wolfe is listed as Vice President Global Customer Experience @ HARMAN International | MBA at HARMAN International.
AeroLeads has found 1 work email signal at @harman.com for Brian T. Wolfe at HARMAN International.
Brian T. Wolfe is based in Los Angeles, California, United States while working with HARMAN International.
Brian T. Wolfe has worked for Harman International, Salesforce, Oracle, Accenture, and Deloitte.
Brian T. Wolfe's colleagues at HARMAN International include Chrystal Schluter, Jaysson Egno, Artem Parshukov, Praveen Kandregula, and Joshua Fiore.
You can use AeroLeads to view verified contact signals for Brian T. Wolfe at HARMAN International, including work email, phone, and LinkedIn data when available.
Brian T. Wolfe holds Mba from The University Of Kansas.
Brian T. Wolfe is listed with skills including Crm, Management Consulting, Strategy, Business Process Improvement, Enterprise Software, Process Improvement, Customer Experience, and Saas.
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